SAP FSM Consultant

Infosys; Bengaluru; Sur place; INR 3 500 000 - 5 500 000; Plein temps

Résumé du poste

Infosys Bengaluru seeks an experienced SAP FSM Consultant to drive end-to-end FSM implementations across client environments. You will configure and customize FSM, integrate with SAP CPI, and deliver reporting with Jaspersoft.

You will lead workshops, design FSM solutions, prepare test cases and RICEFW documents, and collaborate with clients through requirements, configuration, testing, and training phases.

Qualifications

• 9+ years of SAP FSM implementation experience with multiple full lifecycle projects.
• Proficiency in configuration, customization and integration of SAP FSM.
• Exposure to SAP CPI, groovy scripting, and Jaspersoft reporting.
• Knowledge of SAP CRM/C4C Service and SAP S/4 HANA Service modules is preferred.
• Ability to prepare designs, test cases and RICEFW documents.
• Strong client facing and workshop facilitation skills.

Responsabilités

• Lead full lifecycle SAP FSM implementations from discovery to hypercare.
• Configure, customize and test FSM scenarios per client requirements.
• Develop designs, functional/technical specs, and test cases.
• Conduct workshops, demos, and client presentations.
• Integrate FSM with ERP systems using SAP FSM Connector and CPI.
• Create custom reports using Jaspersoft and support data replication.
• Support project phases including requirements, design, configuration, testing, and training.

Connaissances

SAP FSM

CPI integration

Groovy scripting

Jaspersoft reporting

SSAM familiarity

FSM configuration

Workshops & demos

Client engagement

Problem solving

System integration

Outils

SAP FSM Connector

Description du poste

• Minimum 9+ years of SAP FSM implementation experience with at least 2 full lifecycle projects.
• Proficiency in SAP FSM configuration, customization, and integration.
• Exposure to SAP CPI, groovy scripting, and Jaspersoft reporting.
• Knowledge of SAP CRM/C4C Service module and SAP S/4 HANA Service/Customer Service modules preferred.
• Familiarity with SSAM (SAP Service and Asset Manager) is an advantage.
• SAP FSM certification is desirable.
• Implement and support SAP FSM solutions across full lifecycle projects.
• Configure, customize, and test FSM scenarios as per client requirements.
• Identify gaps, issues, and propose workarounds; prepare RICEFW documents, functional/technical designs, and test cases.
• Conduct workshops, demos, and presentations for clients.
• Perform SAP FSM system setup and administration tasks.
• Configure FSM functionalities including Resource Planner, Scheduling, Dispatching, Service Fulfillment, Time & Material Journal approval, Smart Forms, and Business Rules.
• Manage Crowd Service and foundational services like Auto Scheduling policies.
• Integrate SAP FSM with ERP systems using SAP FSM Connector and SAP CPI, design groovy scripts for CPI.
• Develop custom reports using Jaspersoft and handle custom developments and data replication.
• Support project phases: Requirement Gathering, Business Process Design, Configuration, Testing, Cutover, Training, Hypercare, and Enhancements.
• Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data
• Awareness of latest technologies and trends
• Logical thinking and problem-solving skills along with an ability to collaborate
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions
• One or two industry domain knowledge Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur, Mysore and Hubli. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible.