SAP CRM Solution Architect – Bengaluru (11-15 years )

HypTechie; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

LTI Mindtre in Bengaluru is seeking an Associate Principal – SAP CRM Solution Architect to lead the SAP CRM architecture across Sales and Service, guiding presales, scoping, prototyping, design and implementation.

The role emphasizes driving workshops, overseeing end-to-end CRM projects, and ensuring seamless CRM–ECC/S4HANA integration with OData and Web Services, in an agile delivery setting.

Qualifications

• 13–15 years of SAP CRM experience.
• 3–4 full lifecycle CRM implementations with architect role in at least two CRM or C4C projects.
• Strong architectural leadership and ability to run business workshops.
• Deep understanding of end-to-end processes such as Lead to Cash, Customer Service, Warranty & Repair.
• Expertise in CRM Sales & Service design, configurations, and demo capabilities.
• Strong knowledge of CRM–ECC/S4 integration, OData, and Web Services.
• Excellent communication and documentation skills.

Responsibilities

• Lead SAP CRM solution architecture across Sales and Service domains.
• Conduct business workshops, drive requirement analysis, and recommend optimal CRM solutions.
• Oversee full lifecycle CRM implementations, ensuring alignment from design to go-live.
• Design, configure, and demonstrate CRM Sales & Service scenarios, covering standard features and custom extensions.
• Analyze and define CRM master data and transactional processes.
• Ensure seamless integration between CRM and ECC/S4HANA, including troubleshooting of integration issues.
• Work with OData, Web Services, and other integration technologies.
• Participate in scoping, design, customization, development, and overall project governance.
• Engage with functional, technical, and customer teams using strong communication and consulting skills.
• Support delivery in agile project environments.

Skills

SAP CRM

CRM architecture leadership

Business workshops facilitation

Communication skills

Documentation skills

Tools

OData

Web Services

ECC/S4HANA integration

Job description

Associate Principal – Package Implementation (SAP CRM Solution Architect)

• Location: Bengaluru
• Experience: 11–15 Years
• Job Type: Permanent
• Client : LTI Mindtre
• Job ID: 808763

Role Overview Our client is seeking an experienced SAP CRM Solution Architect to join their Customer Experience Center of Excellence. This role spans the entire project lifecycle, including presales, scoping, prototyping, design, and implementation. The architect will lead solution strategy, manage functional discussions, and guide junior consultants as needed.

Key Responsibilities

• Lead SAP CRM solution architecture across Sales and Service domains.
• Conduct business workshops, drive requirement analysis, and recommend optimal CRM solutions.
• Oversee full lifecycle CRM implementations, ensuring alignment from design to go-live.
• Design, configure, and demonstrate CRM Sales & Service scenarios, covering standard features and custom extensions.
• Analyze and define CRM master data and transactional processes.
• Ensure seamless integration between CRM and ECC/S4HANA, including troubleshooting of integration issues.
• Work with OData, Web Services, and other integration technologies.
• Participate in scoping, design, customization, development, and overall project governance.
• Engage with functional, technical, and customer teams using strong communication and consulting skills.
• Support delivery in agile project environments.

Must-Have Skills & Experience

• 13–15 years of SAP CRM experience.
• 3–4 full lifecycle CRM implementations, with architect role in at least two CRM or C4C projects.
• Strong architectural leadership and ability to independently run business workshops.
• Deep understanding of end-to-end business processes such as Lead to Cash, Customer Service, Warranty & Repair.
• Expertise in CRM Sales & Service design, configurations, and demo capabilities.
• Strong knowledge of CRM–ECC/S4 integration, OData, and Web Services.
• Excellent communication and documentation skills.

Nice to Have

• Trade Promotion Management (TPM) experience
• Exposure to CRM development and SAP C4C
• Ability to work in shift schedules

Key Attributes Energetic, detail-oriented, innovative, and highly collaborative with a strong “can-do” attitude and willingness to learn new technologies.

Mandatory Skill: SAP CRM Tech