Sap Crm Lead

NTT DATA BUSINESS SOLUTIONS; Hyderabad, Bengaluru, Mumbai; Hybride; INR 3 000 000 - 4 500 000; Plein temps

Résumé du poste

NTT DATA BUSINESS SOLUTIONS is seeking an experienced SAP CRM Lead/Manager with deep expertise in SAP CRM Sales & Service and SAP SD. The role requires handling end-to-end SAP implementations, client-facing engagements, and seamless ECC integrations.

Industry experience in Apparel, Retail, Trading, Automobile, or Rental is preferred. Responsibilities include leading SAP CRM projects, gathering requirements, configuring modules, and coordinating with business stakeholders to deliver

Qualifications

• 10+ years hands-on experience in SAP CRM Sales & Service with SAP SD.
• Experience in end-to-end SAP implementations and client-facing engagements.
• Experience integrating SAP CRM with ECC systems in Apparel, Retail, Trading, Automobile, or Rental sectors.
• Strong consulting, communication, and stakeholder management skills.

Responsabilités

• Lead and support SAP CRM Sales & Service implementations and enhancements.
• Gather requirements and translate them into SAP CRM solutions.
• Configure SAP CRM modules and integrate with ECC and SAP SD Order-to-Cash.
• Collaborate with stakeholders and management to deliver aligned solutions.
• Manage end-to-end implementation activities from design to post-go-live support.
• Conduct workshops, trainings, and solution demonstrations.

Connaissances

SAP CRM Sales & Service

SAP SD

ECC integration

Outils

SAP ECC

SAP CRM

Description du poste

SAP CRM Lead / Manager

Shift timing - 5.30 pm to 2.30 am

Role Summary:

We are looking for an experienced SAP CRM Consultant with strong expertise in SAP CRM Sales & Service and SAP SD (Order-to-Cash) processes. The ideal candidate should possess extensive experience in end-to-end SAP implementations, client‑facing consulting engagements, and integrating SAP CRM with ECC systems. Industry experience in Apparel, Retail, Trading, Automobile, or Rental sectors will be highly preferred.

Role & responsibilities

• Lead and support SAP CRM Sales & Service implementations, enhancements, and support projects.
• Gather business requirements and translate them into effective SAP CRM solutions.
• Configure and customize SAP CRM modules, including integration with SAP ECC and SAP SD Order-to-Cash processes.
• Work closely with business stakeholders, project managers, and senior leadership to deliver business-aligned solutions.
• Drive end-to-end implementation activities, including requirement gathering, design, configuration, testing, deployment, and post-go-live support.
• Configure and manage CRM functionalities including:
• One Order Framework
• Installed Base (IBase)
• CRM Web UI
• Business Roles
• Service Orders
• Service Contracts
• Complaint Management
• Resource Planning
• Collaborate with technical teams for developments, integrations, and enhancements.
• Provide functional specifications for custom developments and review technical objects.
• Conduct workshops, user training sessions, and solution demonstrations.

Preferred candidate profile

• 10+ years of hands‑on experience in SAP CRM Sales & Service along with SAP SD.
• Experience working in industries such as Apparel, Retail, Trading, Automobile, or Rental.
• Minimum 2 end-to-end SAP CRM implementation projects completed successfully.
• Strong expertise in SAP CRM configuration and ECC integration.
• Sound understanding of SD Order-to-Cash business processes.
• Excellent consulting, communication, and stakeholder management skills.