SAP CRM Functional Consultant

Pradeepit Global Consulting Private Limited; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Pradeepit Global Consulting Private Limited is seeking a SAP CRM Functional Consultant for Application Support in Bengaluru. The role focuses on ongoing SAP CRM support, maintenance, and incident management to keep the CRM system reliable and aligned with business goals.

The candidate should have strong experience in SAP Sales & Service, CRM middleware, and CRM configurations, with MVC/WebUI proficiency. Background in ITIL and SAP C4C is a plus. Working in rotational shifts may be required.

Qualifications

• Functional experience in SAP sales and service module.
• CRM Middleware, BDOCs and IDOCs experience.
• Background job process and job error analysis experience.
• Understanding of one-order framework.
• SAP CRM base configurations: transaction profiles, status profiles, business roles, WebUI customizing, action profiles, organizational determination and related CRM configurations.
• Proficient in MVC and WebUI Architecture.

Responsibilities

• Application Support: provide day-to-day support for SAP CRM users and resolve incidents and service requests.
• Incident Management: manage SAP CRM incidents with timely resolution and stakeholder communication.
• Problem Management: investigate root causes and implement preventive measures.
• User Training: train users for incident-handling scenarios.
• System Monitoring: monitor performance and address bottlenecks.
• Documentation: maintain configurations, support processes, and resolutions.

Skills

Sales & Service module

CRM Middleware

BDOCs & IDOCs

Job management & analysis

One-order framework

CRM Configs

MVC/WebUI

CRM Certification

SAP C4C

ITIL

Tools

MVC

WebUI

Job description

SAP CRM Functional Consultant Application Support Sales, Service CRM Consultant: Job Description Roles & Responsibilities:

As a SAP CRM Consultant specializing in Application Support Management, the primary responsibility will be to provide ongoing application support, maintenance, and request fulfillment for SAP CRM systems. The consultant would have to work closely with business users to understand their needs and ensure that the CRM application remains reliable, secure, and aligned with business goals.

Required skills:

Functional experience in SAP sales and service module. Good experience in CRM Middleware, BDOCs, IDOCs. Good experience in background job process and job error analysis. Good understanding of one-order framework. Understanding and experience in SAP CRM base configurations like transaction profiles, status profiles, business roles, WebUI customizing, action profiles, organizational determination and related CRM customizing and configurations. Proficient in MVC and WebUI Architecture.

Additional Skills:

SAP CRM certification, SAP C4C, ITIL (Information Technology Infrastructure Library).

• 1. Application Support : Provide day-to-day support for SAP CRM users, addressing and resolving issues, incidents, and service requests promptly.
• 2. Incident Management : Manage incidents related to SAP CRM, ensuring timely resolution and effective communication with stakeholders.
• 3. Problem Management : Investigate the root causes of recurring issues and implement preventive measures to minimize system disruptions.
• 4. User Training : Offer training and guidance to users to help them in case of issues coming up during Incident Management
• 5. System Monitoring : Continuously monitor system performance, identifying and addressing performance bottlenecks or slowdowns.
• 6. Documentation : Maintain comprehensive documentation of system configurations, support processes, and issue resolutions.

Should be able to work in shift in rotational mode including weekends in some areas on rotational basis.

Additional information Around 4 years of SAP CRM experience Experience Level Senior Level