SAP CRM Consultant

Forward Eye Technologies; Pune District; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

Forward Eye Technologies in Pune is seeking a skilled SAP CRM Consultant with 6–11 years of experience to drive business growth through robust customer relationship management. You will apply deep SAP CRM expertise to optimize sales, service and marketing processes.

The role emphasizes data-driven decision making, developing reports, dashboards, and training end-users on SAP CRM modules, while collaborating with cross-functional teams and stakeholders across the organization.

Qualifications

• 6–11 years of experience in SAP CRM.
• Strong knowledge of SAP CRM Sales, Service and Marketing.
• Excellent analytical and data interpretation skills.
• Effective communication and stakeholder collaboration.
• Ability to work independently and in a team.

Responsibilities

• Develop and implement SAP CRM strategies to engage customers.
• Collaborate with cross-functional teams to gather requirements.
• Design training programs for end-users on SAP CRM modules.
• Analyze data sources to derive customer insights.
• Develop reports and dashboards to track KPIs.
• Ensure SAP CRM integration with other systems.

Skills

SAP CRM

Data analysis

Reporting

Cross-functional collaboration

Training delivery

Communication

Tools

SAP CRM tools

Dashboard creation

Job description

We are looking for a skilled SAP CRM Consultant with 6 to 11 years of experience to join our team in Forward Eye Technologies, playing a crucial role in driving business growth through effective customer relationship management. The ideal candidate will have a strong background in SAP CRM and excellent analytical skills.

Roles and Responsibility

• Develop and implement comprehensive SAP CRM strategies to enhance customer engagement and retention.
• Collaborate with cross-functional teams to identify and prioritize business requirements.
• Design and deliver customized training programs for end-users on SAP CRM modules.
• Analyze data from various sources to provide insights on customer behavior and preferences.
• Develop reports and dashboards to track key performance indicators and metrics.
• Ensure seamless integration of SAP CRM with other systems and applications.

Job Requirements

• Strong knowledge of SAP CRM modules, including Sales, Service, and Marketing.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data sets.
• Effective communication and interpersonal skills, enabling collaboration with stakeholders at all levels.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
• Strong understanding of customer relationship management principles and practices.
• Experience working with large datasets and developing reports using SAP CRM tools.