SAP CRM Consultant

Forward Eye Technologies; Dadri; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Forward Eye Technologies in India seeks an experienced SAP CRM Consultant to drive customer relationship management initiatives. You will lead SAP CRM strategy development, collaborate with cross-functional teams, and design training for end-users to maximize system adoption and impact.

The role requires strong SAP CRM knowledge, analytical skills, and effective communication with stakeholders at all levels to deliver insightful data-driven outcomes.

Qualifications

• Strong knowledge of SAP CRM modules, including Sales, Service, and Marketing.
• Excellent analytical and problem-solving skills, ability to interpret data.

Responsibilities

• Develop and implement comprehensive SAP CRM strategies to enhance customer engagement and retention.
• Collaborate with cross-functional teams to identify and prioritize business requirements.
• Design and deliver training programs for end-users on SAP CRM modules.
• Analyze data from various sources to provide insights on customer behavior and preferences.
• Develop reports and dashboards to track key performance indicators and metrics.
• Ensure seamless integration of SAP CRM with other systems and applications.

Skills

SAP CRM

Data analytics

Communication

Job description

We are looking for a skilled SAP CRM Consultant with 6 to 11 years of experience to join our team in Forward Eye Technologies, playing a crucial role in driving business growth through effective customer relationship management. The ideal candidate will have a strong background in SAP CRM and excellent analytical skills.

Roles and Responsibility

• Develop and implement comprehensive SAP CRM strategies to enhance customer engagement and retention.
• Collaborate with cross-functional teams to identify and prioritize business requirements.
• Design and deliver customized training programs for end-users on SAP CRM modules.
• Analyze data from various sources to provide insights on customer behavior and preferences.
• Develop reports and dashboards to track key performance indicators and metrics.
• Ensure seamless integration of SAP CRM with other systems and applications.

Job Requirements

• Strong knowledge of SAP CRM modules, including Sales, Service, and Marketing.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data sets.
• Effective communication and interpersonal skills, enabling collaboration with stakeholders at all levels.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
• Strong understanding of customer relationship management principles and practices.
• Experience working with large datasets and developing reports using SAP CRM tools.