SAP Commissions Consultant

NTT DATA BUSINESS SOLUTIONS; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS is seeking an SAP Commissions (Callidus) AMS Consultant to join our Hyderabad team. You will provide L2/L3 support, optimize incentive calculations, and ensure data accuracy for commission runs.

Responsibilities include maintaining compensation plans, handling data management, and collaborating with Sales Ops and Finance to resolve payout discrepancies while ensuring audit readiness.

Qualifications

• Extensive experience in SAP Commissions / Incentive Management.
• AMS support model including ticketing, SLAs, ITIL processes.

Responsibilities

• Provide L2/L3 support for SAP Commissions system.
• Monitor daily/weekly commission runs and resolve failures.
• Troubleshoot calculation errors, data issues, and performance problems.
• Handle incident, service request, and problem tickets within SLAs.
• Maintain and update compensation plans, Crediting rules, and incentive calculations.
• Support new plan rollouts or modifications.
• Validate and process inbound data for commissions.

Skills

SAP Commissions

CallidusCloud

Incentive rules

Compensation modeling

Calculation engine

SQL

APIs

ETL integrations

Tools

Tableau

Power BI

SAP CPI

Job description

We are currently seeking a SAP Commision to join our team in Hyderabad, Telangana, India.

Job Title: SAP Commissions (Callidus) AMS Consultant

Role Overview

Responsible for the ongoing support, maintenance, and optimization of SAP Commissions (formerly CallidusCloud) in an AMS environment. The role ensures system stability, accurate commission calculations, and timely resolution of business issues.

Key Responsibilities

• Application Support Maintenance
  • Provide L2/L3 support for SAP Commissions system
  • Monitor daily/weekly commission runs and resolve failures
  • Troubleshoot calculation errors, data issues, and performance problems
  • Handle incident, service request, and problem tickets within SLAs
• Configuration Enhancements
  • Maintain and update: Compensation plans, Crediting rules, Incentive calculations, Quotas and rate tables
  • Implement minor enhancements and change requests
  • Support new plan rollouts or modifications
• Data Management
  • Validate and process inbound data (sales transactions, HR data, etc.)
  • Perform data uploads, adjustments, and corrections
  • Ensure data accuracy for commission calculations
• Business Support
  • Work closely with Sales Ops / Finance teams
  • Investigate payout discrepancies and explain calculations
  • Provide audit support and reporting insights
• Performance Optimization
  • Identify and fix performance bottlenecks in pipelines and calculations
  • Optimize batch jobs and rule execution
• Documentation Compliance
  • Maintain functional and technical documentation
  • Ensure audit readiness and compliance with compensation policies

Required Skills Technical Skills

• Strong experience in SAP Commissions / CallidusCloud
• Incentive rules and pipelines
• Compensation plan modeling
• Calculation engine
• SQL knowledge (for data validation and troubleshooting)
• Familiarity with integrations (ETL tools, APIs)

Functional Skills

• Understanding of Sales Compensation / Incentive Management processes
• Exposure to Finance/Sales Operations workflows
• Analytical problem-solving skills

Experience Requirements

• 38+ years in SAP Commissions / Incentive Management
• Experience in AMS support model (ticketing, SLAs, ITIL processes)
• Prior experience in production support is highly preferred

Nice to Have

• SAP Commissions certification
• Experience with SAP CPI / Integration tools
• Exposure to reporting tools (Tableau, Power BI)

Typical AMS KPIs

• SLA adherence (incident resolution time)
• System availability
• Accuracy of commission runs
• Reduction in recurring issues
• Customer satisfaction (CSAT)

Work Environment

• Ticket-driven support (ServiceNow, Jira, etc.)
• Collaboration with global teams
• May require on-call support during commission cycles