SAP Commision

NTT DATA, Inc.; Hyderabad; On-site; INR 800,000 - 1,500,000; Full time

Job summary

NTT DATA, Inc. in Hyderabad is looking for a professional to support and optimize SAP Commissions in an AMS environment. The role encompasses providing L2/L3 support, monitoring commissions, and troubleshooting data issues to ensure system stability and accurate calculations.

Candidates should have 3–8+ years of experience in SAP commissions, with strong SQL knowledge and problem-solving skills. Familiarity with integrations and reporting tools is a plus. This position offers a collaborative environment with cross-functional teams.

Qualifications

• 3–8+ years of experience with SAP Commissions or incentive management.
• Experience in AMS support model including ITIL processes.
• Prior experience in production support is highly preferred.

Responsibilities

• Provide L2/L3 support for the SAP Commissions system.
• Monitor and resolve commission run failures.
• Work closely with Sales Ops and Finance teams.

Skills

SAP Commissions / CallidusCloud experience

SQL knowledge

Analytical problem-solving skills

Tools

ETL tools

Tableau

Power BI

Job description

Role Overview

Responsible for the ongoing support, maintenance, and optimization of SAP Commissions (formerly CallidusCloud) in an AMS environment. The role ensures system stability, accurate commission calculations, and timely resolution of business issues.

Application Support & Maintenance

• Provide L2/L3 support for SAP Commissions system
• Monitor daily/weekly commission runs and resolve failures
• Troubleshoot calculation errors, data issues, and performance problems
• Handle incident, service request, and problem tickets within SLAs
• Maintain and update quotas and rate tables
• Implement minor enhancements and change requests
• Support new plan rollouts or modifications

Data Management

• Validate and process inbound data (sales transactions, HR data, etc.)
• Perform data uploads, adjustments, and corrections
• Ensure data accuracy for commission calculations

Business Support

• Work closely with Sales Ops / Finance teams
• Investigate payout discrepancies and explain calculations
• Provide audit support and reporting insights

Performance & Optimization

• Identify and fix performance bottlenecks in pipelines and calculations
• Optimize batch jobs and rule execution

Documentation & Compliance

• Maintain functional and technical documentation
• Ensure audit readiness and compliance with compensation policies

Technical Skills

• Strong experience in SAP Commissions / CallidusCloud (incentive rules and pipelines)
• SQL knowledge (for data validation and troubleshooting)
• Familiarity with integrations (ETL tools, APIs)

Functional Skills

• Understanding of Sales Compensation / Incentive Management processes
• Exposure to Finance/Sales Operations workflows
• Analytical problem‑solving skills

Experience Requirements

• 3–8+ years in SAP Commissions / Incentive Management
• Experience in AMS support model (ticketing, SLAs, ITIL processes)
• Prior experience in production support is highly preferred

Nice to Have

• Experience with SAP CPI / Integration tools
• Exposure to reporting tools (Tableau, Power BI)

Typical AMS KPIs

• SLA adherence (incident resolution time)
• Accuracy of commission runs
• Customer satisfaction (CSAT)
• Collaboration with global teams

Equal Employment Opportunity

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For more information on your EEO rights under the law, please consult relevant policies. For Pay Transparency information, please review the company policy.