SAP Callidus (SAP Commissions) Support Lead

Purview Services; Indore District; On-site; INR 2,800,000 - 6,000,000; Full time

Job summary

Purview Services seeks an experienced SAP Callidus (SAP Commissions) Support Lead to manage on-site production support and act as the single point of accountability for incidents, changes, and data loads. You will collaborate with Sales Ops, Finance, IT, and SAP product teams to ensure SLA adherence and payroll integration readiness.

The role requires 8–12 years of experience with 5+ years in SAP Commissions/Callidus and 2+ years in leading L2/L3 support teams.

Qualifications

• 8-12 years of experience with at least 5+ years in SAP Commissions/Callidus
• 2+ years leading L2/L3 support teams
• Strong understanding of incident, problem, and change management processes

Responsibilities

• Lead on-site production support for SAP Callidus (SAP Commissions) as single point of accountability
• Manage incident triage, RCAs, corrective actions, and problem records
• Plan and execute configuration changes, patches, and releases with CAB approvals
• Maintain configuration plans, rate tables, calendars, and security roles/partitions
• Own EIM data loads, validations, and reconciliations; monitor pipelines and schedulers
• Coordinate with CRM/ERP/iPaaS teams for fixes and releases
• Run and monitor payout calculations; sign-off for payroll integration with Finance
• Track long-running jobs, bottlenecks, and data quality defects
• Provide weekly/monthly service reports and maintain SOPs/runbooks
• Enforce access controls and audit evidence for compliance
• Coordinate with SAP Support and partners; manage priorities and escalations
• Coach analysts and maintain knowledge base for faster resolutions
• Identify automation opportunities and drive post-incident reviews

Skills

SAP Commissions/Callidus configuration

L2/L3 production support

SQL/Excel data analysis

ITIL processes

Stakeholder management

Team leadership

Tools

ServiceNow

Jira

SAP CPI/Informatica

Job description

Work location:

Pan India

Interview mode:

F2F interview mandatory

Experience:

8-12 Years (with at least 5+ years in SAP Commissions/Callidus and 2+ years leading L2/L3 support teams)

Job Title:

SAP Callidus (SAP Commissions) Support Lead

Experience:

8-12 Years (with at least 5+ years in SAP Commissions/Callidus and 2+ years leading L2/L3 support teams)

Job Description:

Lead on-site application support for SAP Callidus (SAP Commissions) as the single point of accountability for incident, problem, and change management. Own day-to-day stability of commissions operationsincluding data loads (EIM), crediting and compensation calculations, payee management, pipeline monitoring, and release readinesswhile collaborating closely with Business (Sales Ops/Finance), IT, and SAP product support. Ensure SLA/OLA adherence, audit readiness, and continuous improvement of processes, tooling, and knowledge assets for a business-critical incentive compensation platform.

Key Responsibilities:

• Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs.
• Incident & Problem Management: Drive end-to-end triage, RCAs, corrective actions, and problem records for recurring issues; publish incident communications.
• Change & Release Management: Plan and execute configuration changes, patches, and releases; maintain regression test suites and UAT coordination; obtain CAB approvals.
• Application Configuration: Maintain plans, rules, rate tables, calendars, roles/partitions, and position/payee hierarchies; ensure version control and documentation.
• Data & Integration Operations: Own EIM loads, validations, and reconciliations; monitor pipelines/schedulers; coordinate fixes across CRM/ERP/iPaaS teams.
• Payout Accuracy & Period Close: Run/monitor calculations, validate results with Finance/Sales Ops, manage disputes/adjustments, and sign-off for payroll integration.
• Performance & Stability: Track and remediate long-running jobs, bottlenecks, and data quality defects; recommend design optimizations.
• Governance & Reporting: Provide weekly/monthly service reports (SLA/OLA, incident trends, backlog, risk/issues, improvement actions); maintain SOPs and runbooks.
• Security & Compliance: Enforce access controls, segregation of duties, and audit evidence; support internal/external audits with complete documentation.
• Stakeholder & Vendor Management: Coordinate with SAP Support and implementation partners; manage priorities, escalations, and communications with business sponsors.
• Team Leadership & KT: Coach support analysts, plan shifts/on-call rotations, and maintain a robust knowledge base for faster resolution.
• Continuous Improvement: Identify automation opportunities, enhance monitoring/alerting, and drive post-incident reviews for sustained reliability.

Must Have Skills:

• Hands-on expertise in SAP Commissions (Callidus) configuration: crediting, compensation rules, plans, rate tables, calendars, positions/payees, and security (roles/partitions).
• Strong L2/L3 production support experience: incident triage, root-cause analysis (RCA), defect resolution, workarounds, and communication management.
• Data operations proficiency: EIM templates, data validations, reconciliation, pipeline/job scheduler monitoring, and performance tuning.
• Integration knowledge with CRM/ERP and ETL/iPaaS (e.g., Salesforce/CRM, SAP, SAP CPI/Informatica); ability to read and troubleshoot interface files and APIs.
• Service management and governance: ITIL processes for Incident/Problem/Change, CAB readiness, release/hotfix planning, and regression testing.
• Stakeholder management and communication: working with Sales Operations, Finance, HR, and cross-functional IT teams; creating status reports and runbooks.
• Analytical skills with SQL/Excel for data analysis, variance checks, payout reconciliations, and audit evidence preparation.
• Team leadership: mentoring L1/L2 analysts, workload prioritization, shift/on-call planning, and knowledge base development.

Good to Have Skills:

• Exposure to SAP Territories & Quotas (T&Q/TQM), SAP CPQ, or related SPM components.
• Experience across multiple pods/environments, refreshes, and performance optimization.
• Familiarity with reporting/analytics in SAP Commissions and downstream data warehousing.
• Scripting/automation for operational efficiency (e.g., file checks, reconciliations, alerting).
• Certifications: ITIL v3/v4, PMP/Prince2, or equivalent service/project management credentials.
• Understanding of compliance frameworks (SOX), data privacy, and audit controls in compensation processing.