Sample Coordinator

Dow; Navi Mumbai; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Annual bonus

Employee stock purchase plan

Wellbeing portal

On-site fitness facilities

Job summary

Dow in Navi Mumbai seeks a skilled Order Receipt & Handling professional to manage sample inventory, coordinate with stakeholders, and drive process efficiency. You will entry sample orders, ensure compliance, and act as a systems focal point across tools like SAP, Excel, Word, and Outlook.

Ideal candidates have 3+ years in order handling, strong problem solving, and excellent communication. Flexible scheduling across time zones may be required.

Qualifications

• Bachelor’s degree in any stream
• Minimum 3+ years of related experience in Order Receipt and Handling
• Operating Knowledge of Excel, Word, Outlook
• System experience in SAP will be preferred.

Responsibilities

• Manage sample inventory replenishment based on demand trends to ensure timely sample availability and delivery.
• Coordinate with internal stakeholders and external sample providers to support seamless operations and enhance process efficiency.
• Identify process inefficiencies, eliminate waste, and drive continuous improvement initiatives to strengthen operational effectiveness.
• Execute sample order entry activities accurately while ensuring compliance with established policies, procedures, controls, and regulatory requirements.
• Act as a focal point for key systems, tools, metrics, and business processes, troubleshooting complex issues and implementing solutions proactively.
• Train new team members, conduct refresher training, maintain product and business knowledge, and ensure service levels are achieved in line with business priorities.

Skills

Problem solving

Communication

Analytical skills

Interpersonal skills

Education

Bachelor's degree in any stream

Tools

SAP

Excel

Word

Outlook

Job description

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About you on this role Dow is a dynamic and innovative Science and Materials Company committed to delivering exceptional service to our customers while driving profitability. Your job will need you to act as an interface between internal stakeholders within the business value chain partners to deliver exceptional service to our customers. You will manage the operational needs and collaborate closely with functional partners (Marketing & Sales, Supply chain, Customer Service etc.) to meet company objectives. You will use conceptual knowledge and experience to complete a range of assignments and tasks, with need of limited guidance and direction. You will work as a part of a team at Dow helping us combine expertise and technologies to create an invigorating customer experience.

Responsibilities Manage sample inventory replenishment based on demand trends to ensure timely sample availability and delivery. Coordinate with internal stakeholders and external sample providers to support seamless operations and enhance process efficiency. Identify process inefficiencies, eliminate waste, and drive continuous improvement initiatives to strengthen operational effectiveness. Execute sample order entry activities accurately while ensuring compliance with established policies, procedures, controls, and regulatory requirements. Act as a focal point for key systems, tools, metrics, and business processes, troubleshooting complex issues and implementing solutions proactively. Train new team members, conduct refresher training, maintain product and business knowledge, and ensure service levels are achieved in line with business priorities.

Qualifications Bachelor’s degree in any stream Minimum 3+ years of related experience in Order Receipt and Handling Operating Knowledge of Excel, Word, Outlook System experience in SAP will be preferred.

Your Skills Strong technical and analytical problem-solving skills. Interpersonal effectiveness Strong communication skills – written and verbal Problem Solving and Learning System experience in SAP, Excel, Word, Outlook

Additional Notes The ability to accommodate a flexible schedule aligned with international time zones is essential.

Benefits – What Dow offers you

We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
• Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs.
• Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Transportation allowance (availability varies depending on location)
• Meal subsidiaries/vouchers (availability varies depending on location)
• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer‑centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science‑based products and solutions in high‑growth segments, such as packaging, infrastructure, automobile, and consumer care. A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non‑profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives. As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com. Dow is a company of more than 36,500 global innovators, believers and solutions providers. We are a diverse community marked by respect, integrity, and a desire to make the world a better place. A career at Dow is an invitation to explore, create, and make valuable contributions to human progress.