Return coordinator

Dow; Navi Mumbai; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Base pay + bonus

Medical & life insurance

Retirement plan

Employee stock purchase program

Meal subsidies/vouchers

Travel insurance

Job summary

Dow India is seeking a Sample Specialist to serve as the interface between customers and our value chain partners, handling end-to-end order entry and maintaining product knowledge across services. The role requires strong analytical skills, SAP experience, and collaboration with Commercial, Quality, and Supply Chain teams.

You will manage operational needs, support audits, and drive process improvements while working with international time zones.

Qualifications

• Bachelor’s degree in any stream.
• Minimum 3+ years of related experience in Order Receipt and Handling.
• Operating Knowledge of Excel, Word, Outlook.
• System experience in SAP will be preferred.

Responsibilities

• Manage and resolve service challenges, identify root causes, and coach team members to improve operational performance.
• Support the Team Leader with escalation management, reporting, workload analysis, and performance monitoring.
• Ensure audit readiness and compliance by maintaining accurate documentation, adhering to controls, and supporting internal audits.
• Drive continuous improvement initiatives by identifying process enhancement opportunities and collaborating with improvement teams.
• Monitor and achieve key performance indicators (KPIs) while delivering efficient and cost-effective solutions that meet customer and business requirements.
• Act as the first point of contact for operational escalations, provide Level 1 system/tool support, participate in Super User forums, and serve as a team coach for operational excellence.

Skills

Analytical skills

Strong communication

Problem solving

Team player

Education

Bachelor's degree

Tools

SAP

Excel

Word

Outlook

Job description

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About you on this role

Dow is a dynamic and innovative Science and Materials Company committed to delivering exceptional service to our customers while driving profitability. As a Sample Specialist, you will play a crucial role as the interface between our valued customers and our business value chain partners. Join us in contributing to the success of Dow by providing solutions to customers, managing operational needs, and collaborating closely with various functional partners. Your job will be responsible for entering customer orders in an end-to-end work processes and systems. You will be responsible for maintaining Foundational customers thorough knowledge of the businesses' products, applications, and service offerings. You will manage the operational needs and collaborate closely with functional partners (Commercial Team, Quality Team, Supply chain and Customer Service etc.) to meet process and functional objectives. You are a self-motivated person with ability to use initiative and thrive on responsibility. And also capable to work effectively in small teams and a be willing to continuously develop knowledge and skills.

Responsibilities

• Manage and resolve service challenges, identify root causes, and coach team members to improve operational performance.
• Support the Team Leader with escalation management, reporting, workload analysis, and performance monitoring.
• Ensure audit readiness and compliance by maintaining accurate documentation, adhering to controls, and supporting internal audits.
• Drive continuous improvement initiatives by identifying process enhancement opportunities and collaborating with improvement teams.
• Monitor and achieve key performance indicators (KPIs) while delivering efficient and cost-effective solutions that meet customer and business requirements.
• Act as the first point of contact for operational escalations, provide Level 1 system/tool support, participate in Super User forums, and serve as a team coach for operational excellence.

Qualifications

• Bachelor’s degree in any stream
• Minimum 3+ years of related experience in Order Receipt and Handling
• Operating Knowledge of Excel, Word, Outlook
• System experience in SAP will be preferred.

Your Skills

• Strong technical and analytical problem-solving skills.
• Interpersonal effectiveness Strong communication skills – written and verbal
• Problem Solving and Learning
• System experience in SAP, Excel, Word, Outlook

Additional Notes

The ability to accommodate a flexible schedule aligned with international time zones is essential.

Benefits – What Dow offers you

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
• Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs.
• Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Transportation allowance (availability varies depending on location)
• Meal subsidiaries/vouchers (availability depends on location)
• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

About Dow Chemical International Pvt Ltd

Dow Chemical International Pvt Ltd Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care. A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives. As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com. Dow is a company of more than 36,500 global innovators, believers and solutions providers. We are a diverse community marked by respect, integrity, and a desire to make the world a better place. A career at Dow is an invitation to explore, create, and make valuable contributions to human progress.