Salesforce Tester

Zurich Cover-More; Mumbai; Hybrid; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Mediclaim insurance

Group personal accident insurance

Hybrid work options

Paid annual leave & special leave

Job summary

Zurich Cover-More in Mumbai is seeking a QA tester with 2+ years of testing experience, including Salesforce Service Cloud. You will design and execute test plans, perform regression testing, and collaborate with developers, admins and consultants to ensure quality across the SDLC.

The role supports end-to-end testing of Salesforce solutions, with a hybrid work model and a focus on process improvements and testing automation.

Qualifications

• You’ll create and execute test cases based on requirements.
• You’ll test Salesforce solutions and validate integration points.
• You’ll apply regression testing strategies before releases.

Responsibilities

• You’ll develop relevant test plans with developers and consultants.
• You’ll execute test cases to validate functionality and performance.
• You’ll provide testing support across the SDLC for Salesforce solutions.
• You’ll identify defects and collaborate to resolution.
• You’ll analyze defect trends and propose automation improvements.
• You’ll assist with test data generation as required.
• You’ll maintain high standards of customer service and stakeholder engagement.
• You’ll report progress to key stakeholders across the Cover-More Group.

Skills

Test planning

Test case execution

Salesforce testing

Service Cloud

Integration testing

Automation awareness

Education

Bachelor’s degree in IT/Engineering/Business

Job description

Job Description:

Job Type: Permanent - Full Time

Location: Mumbai

Job Category: IT

So, what's the job?

• You’ll develop relevant test plans based on requirements, working with developers, administrators, and functional consultants as needed to ensure full understanding.
• You’ll execute test cases to validate application functionality and performance.
• You’ll provide testing support and expertise across the SDLC, collaborating with technical teams to deliver end-to-end testing of Salesforce solutions where relevant.
• You’ll implement and execute regression testing strategies to maintain platform stability, particularly ahead of major releases.
• You’ll identify, accurately document, and raise defects with the appropriate teams, collaborating through to resolution.
• You’ll analyse defect trends and propose opportunities to improve testing efficiency through enhanced automation and process improvements.
• You’ll assist with generating or seeding relevant test data sets as required.
• You’ll use customer insights to help inform and guide business initiatives.
• You’ll provide exceptional customer service to internal and external customers in line with company guidelines, regulatory obligations, and SLAs.
• You’ll ensure all confidential information is handled in accordance with company and partner protocols and procedures.
• You’ll maintain strong customer relationships and consistently uphold high standards of customer relationship management.
• You’ll ensure all interactions and communications are of the highest professional standard, clearly and appropriately engaging all stakeholders.
• You’ll collaborate with key stakeholders across the Cover-More Group, providing regular reporting and timely updates.

And what are we looking for?

• You’ll bring a relevant tertiary qualification in IT, engineering, or business, with Salesforce certification considered ideal.
• You’ll demonstrate 2+ years of testing experience, with strong proficiency in creating and executing test cases.
• You’ll have proven experience working as a tester on the Salesforce platform, particularly within Service Cloud.
• You’ll bring exposure to integration testing and/or automated testing tools and frameworks, which will be viewed as an advantage.
• You’ll demonstrate a solid understanding of Salesforce architecture and platform best practices.
• You’ll communicate clearly and effectively in both written and verbal formats with technical and non-technical stakeholders.
• You’ll thrive in a collaborative, team-oriented environment.

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 2600 employees worldwide: we're a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility.

We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth.

We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!

Diversity and inclusion

We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you're sick), volunteer leave and a comprehensive paid parental leave scheme.

We also offer some other perks including:

• Mediclaim insurance cover in case of any health emergency
• Coverage under group personal accident insurance
• Flexible and compressed work weeks and hybrid working options.
• Generous range of paid leave - 21 annual leave days, 6 sick leave days, 12 public holidays
• An extra day off for you to take on your birthday or your annual work anniversary.