Salesforce Techno-Functional Consultant

Pradeepit Global Consulting Private Limited; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Pradeepit Global Consulting Private Limited seeks a Salesforce Techno-Functional Consultant to own and drive functional and technical changes while maintaining Salesforce. The candidate should combine technical expertise with a deep understanding of business processes and work closely with stakeholders to document requirements, design solutions, and configure the system for scalability.

Responsibilities include requirements gathering, system design, configuration, custom development,

Qualifications

• Bachelor's degree in computer science, information systems, or a related field.
• Salesforce Certified Administrator and Salesforce Certified Platform App Builder will be preferred.
• Proven experience as a Salesforce Techno-Functional Consultant in a similar role.
• Good understanding of Salesforce Sales Cloud, Service Cloud, Pardot (Marketing Cloud), and Experience Cloud.
• Experience in visual basic coding.
• Experience with Lightning components and the Salesforce Lightning platform.
• Strong understanding of Salesforce configurations, customizations, and integration concepts.
• Excellent communication and interpersonal skills.
• Ability to translate business requirements into technical solutions.
• Certification of Salesforce Sales Cloud or Service Cloud will be an advantage.

Responsibilities

• Requirements Gathering: Collaborate with stakeholders to gather and understand business requirements related to Salesforce implementation.
• System Design and Configuration: Design and configure Salesforce solutions based on identified business requirements, leveraging declarative tools and customization. Ability to configure Roles, Profiles, Permission Sets, Sharing Rules, Public Groups, etc. Creation of new Objects, Fields, Validation Rules, Page layouts, Lookup relationships, etc. Configure approval processes, reports, and dashboards.
• Custom Development: Lead custom development efforts (building complex workflows, lightning app building, customizing experience cloud, configuring/creating notifications), ensuring alignment with business needs.
• Integration Management: Develop and manage integrations between Salesforce and other enterprise systems.
• Data Management: Understand data flow, structure, and mapping. Ensuring data integrity and completeness.
• Testing and Quality Assurance: Develop and execute test plans to ensure the quality of Salesforce solutions, troubleshoot issues, and coordinate user acceptance testing.
• User Training and Support: Conduct user training sessions and provide ongoing support to ensure the successful adoption of Salesforce within the organization.
• Documentation: Create and maintain comprehensive documentation of Salesforce configurations, customizations, integrations, and processes.
• Collaboration: Collaborate with cross-functional teams to optimize the use of Salesforce in various business processes.
• Stay Informed: Stay abreast of the latest Salesforce features, updates, and best practices to continuously enhance system capabilities.

Skills

Communication skills

Interpersonal skills

Requirement translation

Education

Bachelor's degree in CS/IS

Salesforce Admin Certification

Salesforce Platform App Builder Certification

Tools

Salesforce Lightning

Sales Cloud

Service Cloud

Experience Cloud

Pardot (Marketing Cloud)

Visual Basic

Job description

Salesforce Techno-Functional Consultant Job Title: Salesforce Techno-Functional Consultant Exp Range: 4-5 Years Location: Bangalore Whitefield

Responsible for taking ownership and driving functional and technical changes and maintaining Salesforce. The role requires both technical expertise and a deep understanding of business processes. Collaborating closely with business stakeholders to understand and document business requirements, design, and configure the system ensuring alignment with business needs and scalability.

Responsibilities

• Requirements Gathering: Collaborate with stakeholders to gather and understand business requirements related to Salesforce implementation.
• System Design and Configuration: Design and configure Salesforce solutions based on identified business requirements, leveraging declarative tools and customization. Ability to configure Roles, Profiles, Permission Sets, Sharing Rules, Public Groups, etc. Creation of new Objects, Fields, Validation Rules, Page layouts, Lookup relationships, etc. Configure approval processes, reports, and dashboards.
• Custom Development: Lead custom development efforts (building complex workflows, lightning app building, customizing experience cloud, configuring/creating notifications), ensuring alignment with business needs.
• Integration Management: Develop and manage integrations between Salesforce and other enterprise systems.
• Data Management: Understand data flow, structure, and mapping. Ensuring data integrity and completeness.
• Testing and Quality Assurance: Develop and execute test plans to ensure the quality of Salesforce solutions, troubleshoot issues, and coordinate user acceptance testing.
• User Training and Support: Conduct user training sessions and provide ongoing support to ensure the successful adoption of Salesforce within the organization.
• Documentation: Create and maintain comprehensive documentation of Salesforce configurations, customizations, integrations, and processes.
• Collaboration: Collaborate with cross-functional teams to optimize the use of Salesforce in various business processes.
• Stay Informed: Stay abreast of the latest Salesforce features, updates, and best practices to continuously enhance system capabilities.

Qualifications

• Bachelor's degree in computer science, Information Systems, or a related field.
• Salesforce Certified Administrator and Salesforce Certified Platform App Builder will be preferred.
• Proven experience as a Salesforce Techno-Functional Consultant in a similar role.
• Good understanding of Salesforce Sales Cloud, Service Cloud, Pardot (Marketing Cloud), and Experience Cloud.
• Experience in visual basic coding.
• Experience with Lightning components and the Salesforce Lightning platform.
• Strong understanding of Salesforce configurations, customizations, and integration concepts.
• Excellent communication and interpersonal skills.
• Ability to translate business requirements into technical solutions.
• Certification of Salesforce Sales Cloud or Service Cloud will be an advantage.

Experience Level Senior Level