Salesforce Technical Lead/ Delivery Manager – Global Delivery Centre (GDC)

Careerwise; Gurugram District; Hybrid; INR 4,050,000 - 4,950,000; Full time

Job summary

Careerwise in Gurugram is seeking a Salesforce Technical Lead/Delivery Manager to lead a delivery team in a hybrid setup. The role focuses on designing scalable Salesforce solutions and ensuring high-quality delivery against SLAs and KPIs.

You will stay hands-on with Apex, LWC, Flow, and declarative capabilities while guiding DevOps and release practices using Jira and GitHub CI/CD. Global collaboration and governance are core to success.

Qualifications

• 8+ years of Salesforce development and solution-design experience.
• Platform Developer II certification is required.
• MCAE and Architect-level certifications desirable.
• Experience with Agile delivery, Jira, GitHub, CI/CD, and global stakeholder management.

Responsibilities

• Lead Salesforce delivery and people: manage, mentor, and develop a team of Salesforce developers and production support resources.
• Drive scalable Salesforce solutions across Sales Cloud, Net Zero Cloud, and Marketing Cloud Account Engagement (MCAE).
• Own DevOps and release management by implementing Jira- and GitHub-based CI/CD pipelines.
• Collaborate with global Salesforce stakeholders, IT partners, COE, architects, and business teams across time zones.
• Champion governance and operational excellence: adhere to architecture, security, data integrity, testing, and release standards.

Skills

Leadership

Stakeholder management

Agile delivery

Mentoring

Tools

Apex

Lightning Web Components

Flow

Jira

GitHub

CI/CD

Sales Cloud

Net Zero Cloud

Marketing Cloud

Job description

Salesforce Technical Lead/ Delivery Manager – Global Delivery Centre (GDC)

Location: Gurugram / Hybrid | Type: Full-time

Salary – Upto 45 Lacs

• The role is based in Gurugram with hybrid working, with occasional extended coverage aligned to global collaboration windows, including 2:00 PM–11:00 PM IST or 5:00 PM–2:00 AM IST depending on project requirements.

Role:

• Lead Salesforce delivery and people: Manage, mentor, and develop a team of Salesforce developers and production support resources, ensuring high-quality, timely delivery against agreed SLAs, KPIs, project timelines, and GDC standards.
• Bring strong Salesforce leadership experience: 8+ years of Salesforce development and solution-design experience, including team leadership and production support management; Platform Developer II certification required, with MCAE and Architect-level certifications highly desirable. Experience with Agile delivery, Jira, GitHub, CI/CD, and global stakeholder management is strongly preferred.
• Drive scalable Salesforce solutions: Design and implement robust solutions across Sales Cloud, Net Zero Cloud, and Marketing Cloud Account Engagement (MCAE), partnering with the Salesforce Platform Architect on solution design, technical decisions, integrations, and architecture.
• Stay hands-on technically: Lead and contribute to Salesforce development, configuration, integrations, code reviews, troubleshooting, and technical problem-solving using Apex, Lightning Web Components (LWC), Flow, and declarative capabilities, while maintaining strong engineering and security standards.
• Own DevOps and release management: Evolve Client’s Salesforce deployment and release practices by implementing Jira- and GitHub-based CI/CD pipelines, improving automation, release quality, deployment efficiency, environment management, and overall engineering maturity.
• Partner across a global ecosystem: Collaborate with global Salesforce stakeholders, IT Business Partners, the Salesforce Centre of Excellence (COE), architects, and business teams across time zones to translate business requirements into secure, scalable, and sustainable technical solutions.
• Champion governance and operational excellence: Ensure adherence to Salesforce architecture, security, data integrity, development, testing, and release standards; oversee production support escalations and drive continuous improvement across processes, automation, and service performance.