Salesforce Technical Delivery Manager

Glenninfo Techindia; Gurugram District; Híbrido; INR 2.500.000 - 3.400.000; Jornada completa

Descripción de la vacante

Infoglen, Gurgaon (Hybrid), is seeking a Technical Delivery Manager to own end-to-end delivery of Salesforce projects across a portfolio of clients. You will ensure delivery aligns with client goals, drive Agile practices, and lead a motivated delivery team to success.

You will act as the primary delivery contact, manage reporting and QBR sessions, protect and grow revenue, and collaborate with Account Managers on new opportunities.

Formación

• 7+ years in Salesforce ecosystem
• 34 years in delivery management or leadership
• Proven track record at a Salesforce SI or ISV partner firm
• Strong Agile/Scrum/Waterfall command across multi-cloud projects
• Commercial awareness - revenue, margins, client retention
• Confident client-facing communicator - QBRs to CXO conversations

Responsabilidades

• Own projects end-to-end delivery - planning, execution, quality control, and deployment
• Ensure plans are feasible, timelines are realistic, and delivery is aligned to client goals
• Drive Agile/Scrum best practices and Infoglen delivery standards consistently
• Be the primary delivery contact with escalations and client satisfaction
• Lead Monthly/Quarterly reporting and QBR sessions with key client stakeholders
• Own revenue delivery on recurring projects and identify upsell signals in collaboration with Account Managers
• Build and lead cross-functional teams including developers, BAs, QA, and PMs
• Provide hands-on guidance to unblock teams and resolve delivery challenges
• Evaluate and recommend tools, technologies, and process improvements
• Oversee technical integrations that improve client business operations

Conocimientos

Salesforce delivery

Delivery leadership

Client communication

Agile/Scrum

Descripción del empleo

Job Title: Technical Delivery Manager - Salesforce

Infoglen | Gurgaon (Hybrid) | 7+ Years | Full-Time

About Infoglen-

Infoglen, the San Jose-based tech company, is a premium Salesforce Crest Partner specializing in delivering high-quality, advanced & custom solutions to organizations across industries. With a rapidly expanding team spread across the USA, Canada, UAE, and India, Infoglen is geared towards helping clients succeed throughout their Salesforce journey.

About the Role-

We're looking for a seasoned Technical Delivery Manager to own end-to-end delivery of Salesforce projects and programs across a portfolio of clients. You'll sit at the intersection of technology, people, and commercial outcomes ensuring projects are delivered on time and on quality, clients are satisfied, and the delivery team is motivated, growing, and performing at its best.

What You’ll Do --

Delivery & Execution

• Own projects end-to-end delivery - planning, execution, quality control, and deployment
• Ensure plans are feasible, timelines are realistic, and delivery is aligned to client goals
• Drive Agile/Scrum best practices and Infoglen delivery standards consistently

Client Management-

• Be the primary delivery contact own escalations, expectations, and satisfaction
• Lead Monthly/Quarterly reporting and QBR sessions with key client stakeholders
• Work with Account Managers to monitor project health and protect revenue relationships Commercial Ownership
• Own revenue delivery on recurring projects protect what exists, grow where possible
• Identify upsell signals and act on them in collaboration with Account Managers
• Contribute to pre-sales scoping and resource planning for new opportunities

Team Leadership -

• Build and lead cross-functional teams developers, BAs, QA, and PMs Interview, assess, and onboard Salesforce talent technical and interpersonal fit
• Drive upskilling and cross-skilling roadmaps; play an active role in appraisals and retention

Technical Oversight -

• Provide hands‑on guidance to unblock teams and resolve delivery challenges
• Evaluate and recommend tools, technologies, and process improvements
• Oversee technical integrations that improve client business operations

What You Bring:

Must Have:

• 7+ years in Salesforce ecosystem; 34 years in delivery management or leadership
• Proven track record at a Salesforce SI or ISV partner firm
• Strong Agile/Scrum/Waterfall command across multi-cloud projects
• Commercial awareness - revenue, margins, client retention
• Confident client‑facing communicator - QBRs to CXO conversations
• Ability to technically assess Salesforce talent across clouds and roles

Good to Have:

• Multi‑cloud exposure - Sales, Service, Marketing, Data Cloud, or Integrations
• Salesforce certifications - Admin, Sales Cloud, Service Cloud, or PM credentials
• Pre‑sales or solutioning background
• Experience building delivery frameworks or upskilling programs