Salesforce Technical Manager

Katzion a GlobalLogic Company; Ernakulam; On-site; INR 3,500,000 - 7,500,000; Full time

Job summary

Katzion a GlobalLogic Company is seeking a Salesforce Technical Manager to bridge strategic design and hands-on technical leadership for enterprise-grade, multi-cloud Salesforce implementations. You will guide cross-functional teams across Sales, Service, Experience/Community, Data Cloud, and AI initiatives, ensuring secure integrations and governance.

Responsibilities include leading end-to-end technical execution, mentoring developers, and driving CI/CD maturity, with a focus on zero-defect

Qualifications

• 12+ years in technical software engineering with 8+ years focused on Salesforce platform development and architecture.
• Experience across Sales Cloud, Service Cloud, and Experience/Community Cloud; Data Cloud / Marketing Cloud familiarity is a plus.
• Deep experience with integration patterns, REST/SOAP APIs, middleware orchestration, OAuth, SAML, and SSO.
• Proven history of leading Agile delivery across global onshore/offshore teams.
• Bachelor’s degree in Computer Science, Information Technology, or related field.

Responsibilities

• Bridge strategy and hands-on technical management for end-to-end Salesforce multi-cloud solutions.
• Architect secure integrations with legacy/third-party systems; drive DevOps maturity and governance.
• Lead design, configuration, and custom component development (LWC, Apex, Visualforce, Flow).
• Oversee CI/CD pipelines and environment automation (Git, Jenkins, Copado/Flosum/GHA).
• Mentor teams and coordinate with Solution Architects, PMs, and sales to ensure successful deliveries.

Skills

Total Experience

Stakeholder communication

Mentoring

Agile delivery

Education

Bachelor’s degree in CS/IT

Tools

Lightning Web Components

Apex

Visualforce

Salesforce APIs

Git

Jenkins

Copado

Job description

The Salesforce Technical Manager will bridge strategic solution design, enterprise delivery leadership, and hands-on technical management. This role serves as a key technical leader overseeing cross-functional engineering teams to design, build, and deploy scalable, enterprise-grade multi-cloud Salesforce solutions (Sales, Service, Experience/Community, Data Cloud, and AI).

You will manage end-to-end technical execution, enforce strict technical governance, architect secure integrations with legacy/third-party systems, drive DevOps maturity, and directly mentor development teams to deliver zero-defect implementations aligned with client goals.

Key Responsibilities

• Blueprint and architect robust, end-to-end multi-cloud Salesforce solutions (Sales, Service, Experience/Community, and Data Cloud) aligned with enterprise business requirements.
• Lead the technology selection, application design, configuration, and custom component design for high-performance platform execution.
• Evaluate AI-driven features (Data Cloud, Agentforce) and modern platform capabilities to design future-ready systems.
• Architect and oversee programmatic integration topologies connecting Salesforce to external platforms, legacy ERPs (e.g., SAP, Oracle), and third-party middleware (MuleSoft, Boomi, Boomi, CTI).
• Direct secure API orchestration, Single Sign-On (SSO), OAuth, JWT, and large-scale data migrations.
• Oversee large data volume (LDV) strategies, sharing models, and privacy controls across multi-org environments.

3. Technical Team Leadership & Mentorship

• Direct day-to-day technical team activities, supervising custom development in Apex, LWC, Visualforce, and Flow Orchestration.
• Run mandatory code review sessions, enforce bulkification and governor limit patterns, and eliminate platform bottlenecks.
• Mentor and coach technical team members through developer and architect certification pathways, fostering a high-quality delivery culture.

4. DevOps, Quality & Technical Governance

• Establish and drive CI/CD release and environment automation pipelines using tools such as Git, Jenkins, Copado, Flosum, or GitHub Actions.
• Participate in Architectural Review Boards (ARB) to critique, standardize, and approve solution designs.
• Enforce native platform security controls, environment segregation, and corporate IT compliance standards across all project tracks.

5. Stakeholder Management & Advisory

• Serve as the primary technical point of contact for client leadership, security boards, and key business stakeholders.
• Translate complex technical capabilities into strategic advice for non-technical business leaders.
• Collaborate closely with Solution Architects, Project/Delivery Managers, and sales teams to validate SOWs and project delivery constraints.

Required Skills & Qualifications

• Total Experience: 12+ years in technical software engineering and development, with a minimum of 8+ years focused explicitly on Salesforce platform development and architecture.
• Multi-Cloud Expertise: Proven track record architecting and delivering solutions across Sales Cloud, Service Cloud, and Experience/Community Cloud; familiarity with Data Cloud or Marketing Cloud is highly desirable.
• Core Technical Mastery: 5+ years of hands-on experience building custom solutions using Lightning Web Components (LWC), Apex, Visualforce, and Salesforce APIs.
• Integration & Security: Deep experience with integration patterns, REST/SOAP APIs, middleware orchestration, OAuth, SAML, and SSO.
• DevOps & Release: Demonstrated experience implementing automated CI/CD pipelines, source control strategies (Git), and sandbox/metadata management.
• Methodology: Proven history running technical delivery tracks in Agile frameworks across global onshore/offshore teams.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Preferred Certifications

• Architect Track: Salesforce Certified Application Architect or System Architect (CTA is a major advantage).
• Consulting/Cloud: Sales Cloud, Service Cloud, Experience Cloud, or Data Cloud Consultant certifications.