Salesforce Technical Architect - B2B Commerce

Salesforce, Inc.; India; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Salesforce, Inc. is seeking a senior Salesforce professional to lead large-scale CRM implementations across client environments.

You will architect and deliver Salesforce-based solutions, align with client objectives, and guide design decisions to ensure scalable outcomes. The role requires 9–14 years of CRM experience with at least 6 years on Salesforce, deep product knowledge, and hands-on experience with integrations, security, and deployment practices.

Qualifications

• 9–14 years CRM experience with Salesforce, with a minimum of 6 years on the Salesforce platform.
• Expert level understanding of Salesforce product suite including B2B commerce on core, Sales, Service, and Community clouds.
• Strong knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, ESB, marketing automation, reporting).
• Experience with platform security capabilities and environment/release management.

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and manage expectations.
• Translate business requirements into well-architected Salesforce solutions.
• Lead technical design sessions and document scalable solutions.
• Provide oversight and governance of Salesforce projects.

Skills

CRM experience

Salesforce platform

B2B commerce

Data integration

Architectural design

Leadership

Pre-sales

Problem solving

Communication

Education

Bachelor's degree or equivalent

Tools

ETL tools

CPQ

Salesforce APIs

Marketing automation

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Responsibilities:

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
• Provide oversight and governance of Salesforce projects
• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Maintain a target billable utilization aligned to the role
• Ability to understand a project and deep dive to debug issues
• From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects
• Liaise with Salesforce product teams to support client implementations
• Travels to client sites for projects, estimated 50-75%

Requirements:

• Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• 9-14 years CRM experience with a minimum of 6 years on the Salesforce platform
• Expert level understanding of the Salesforce product suite, including B2B commerce on core, Sales, Service, andCommunity clouds
• Understanding of B2B sales processes, customer journeys, and e-commerce best practices.
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, ESB, marketing automation, reporting, etc.)
• Understanding of B2B Commerce Einstein Features & Capabilities
• Understanding of B2B Commerce Extensions framework
• Understanding of B2B Commerce APIs and Connect APIs
• Understanding of cross cloud use cases (B2B, D2C, Loyalty, Revenue)
• Understanding of Salesforce OMS
• Understanding of systems architecture and ability to design scalable performance-driven solutions
• Understanding of key design patterns and large data volume limitations and best practices
• Understanding of data sharing and visibility considerations and how these play into platform architecture
• Familiarity with platform authentication patterns (SAML, SSO, OAuth)
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
• Experience with platform security capabilities (TLS, SSL)
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Strong background in design/development of large web-based systems, or complete software product lifecycle exposure
• Ability to clearly articulate complex technical situations to business and management audiences

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions.