Data Cloud/Data 360 Architect (MC experience also required)

621 Salesforce.com India Private Limited Hyderabad Branch; Hyderabad; On-site; INR 4,000,000 - 8,000,000; Full time

Job summary

621 Salesforce.com India Private Limited Hyderabad Branch is seeking a Technical Architect to lead the design and delivery of complex Salesforce solutions. You will architect scalable AI-enabled platforms using Marketing Cloud, APIs, and ETL tools, while ensuring governance, performance, and security across client projects.

With 9–14 years of CRM experience and 4–5 years on Salesforce Marketing Cloud, you will drive architecture sessions, mentor teams, and engage in pre-sales activities.

Qualifications

• Degree or equivalent proven experience; evaluated on core proficiencies
• 9-14 years CRM experience with 4-5 years on Salesforce Marketing Cloud
• Expert understanding of Salesforce product suite: Marketing Cloud Engagement, Personalization, Insights, Account Engagement, Data Cloud and Agent Force
• Experience with Sales, Service, Community Clouds and data sharing considerations
• Familiarity with platform authentication patterns (SAML, SSO, OAuth)
• Active Salesforce certifications or ability to achieve upon hire

Responsibilities

• Collaborate with client stakeholders to define requirements and deliverables
• Design and integrate scalable AI-enabled Salesforce solutions
• Lead technical design sessions and document solutions
• Champion an AI-first delivery methodology across projects
• Translate business requirements into well-architected Salesforce solutions
• Provide governance of Salesforce projects
• Lead code reviews and ensure best practices
• Manage custom development, integrations, and data migration
• Maintain target billable utilization
• Participate in pre-sales activities and POC development
• Liaise with Salesforce product teams and travel to client sites (50-75%)

Skills

CRM architecture

Salesforce Marketing Cloud

API integration

AI/GenAI in Salesforce

Leadership & stakeholder mgmt

Education

Bachelor’s degree or equivalent

Salesforce certifications

Tools

Apex/Visualforce

Lightning

ETL tools

Job description

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Technical Architect successfully designs and manages the delivery of complex Salesforce solutions for our customers. These technologies include--but are not necessarily limited to Salesforce.com products and APIs, AMPScript, JS/SSJS, HTML, CSS, SQL, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies. You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills when it comes to architecting a solution. The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API’s as well as a strong development background.

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
• Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce environments, optimizing performance, resource consumption, and platform governor limits
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states, using advanced LLMs like Claude to review architectural assumptions and simulate system edge cases
• Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation across projects
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform
• Provide oversight and governance of Salesforce projects
• Follow and help define coding standards
• Lead code reviews during projects to ensure quality and appropriate design patterns are followed
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Maintain a target billable utilization aligned to the role
• Ability to understand a project and deep dive to debug issues
• From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects
• Liaise with Salesforce product teams to support client implementations
• Travels to client sites for projects, estimated 50-75%

Requirements

• Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• 9-14 years CRM experience with a minimum of 4-5 years on the Salesforce Marketing Cloud platform
• Expert level understanding of the Salesforce product suite, including Marketing Cloud Engagement, Marketing Cloud Personalization, Marketing Cloud Insights, Marketing Cloud Account Engagement, Data Cloud and Agent Force.
• Moderate experience with Sales, Service, Community, and Community Clouds
• Understanding of systems architecture and ability to design scalable performance-driven solutions
• Understanding of key design patterns and large data volume limitations and best practices
• Understanding of data sharing and visibility considerations and how these play into platform architecture
• Familiarity with platform authentication patterns (SAML, SSO, OAuth)
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
• Experience with platform security capabilities (TLS, SSL)
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Strong background in design/development of large web-based systems, or complete software product lifecycle exposure
• Active Salesforce certifications or ability to achieve relevant certifications upon hire

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

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Posting Statement

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