Salesforce Technical Architect - B2B Commerce

611 salesforce.com India Private Limited; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Salesforce in Bengaluru is seeking a senior Salesforce Architect to lead complex CRM transformations. You will collaborate with client stakeholders to gather requirements and design scalable Salesforce solutions across core, Sales, Service, and Community clouds.

The role demands deep expertise in data integration, platform APIs, and governance of large enterprise deployments. The ideal candidate brings 9–14 years of CRM experience with at least 6 years on Salesforce, strong leadership, and a

Qualifications

• 9-14 years CRM experience with a minimum of 6 years on the Salesforce platform.
• Expert level understanding of Salesforce product suite including B2B commerce on core, Sales, Service, and Community clouds.
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.).
• Understanding B2B Commerce Einstein Features & Capabilities and Connect APIs.
• Strong understanding of environment management, release management, code versioning, and deployment methodologies.

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and manage expectations.
• Translate business requirements into well-architected Salesforce solutions.
• Lead technical design sessions; document solutions aligned with client objectives.
• Provide governance of Salesforce projects and oversee coding standards.
• Lead code reviews to ensure quality and proper design patterns.
• Manage technical delivery of custom development, integrations, and data migration.

Skills

Salesforce CRM

Architectural design

Requirements gathering

Leadership

Education

Bachelor's degree in CS or related field

Tools

Salesforce Platform

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client’s current and desired end states
• Provide oversight and governance of Salesforce projects
• Follow and help define coding standards
• Lead code reviews during projects to ensure quality and appropriate design patterns are followed
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Maintain a target billable utilization aligned to the role
• Ability to understand a project and deep dive to debug issues
• From time-to-time, the TA may be expected to partake in other pre‑sales activities such as discovery and technical deep‑dive sessions, Proof‑Of‑Concept (POC) development with prospects
• Liaise with Salesforce product teams to support client implementations
• Travels to client sites for projects, estimated 50‑75%

Requirements

• Degree or equivalent proven experience required.
• Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• 9-14 years CRM experience with a minimum of 6 years on the Salesforce platform
• Expert level understanding of the Salesforce product suite, including B2B commerce on core, Sales, Service, andCommunity clouds
• Understanding of B2B sales processes, customer journeys, and e-commerce best practices.
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, ESB, marketing automation, reporting, etc.)
• Understanding of B2B Commerce Einstein Features & Capabilities
• Understanding B2B Commerce Extensions framework
• Understanding on B2B Commerce APIs and Connect APIs
• Understanding of cross cloud use cases (B2B, D2C, Loyalty, Revenue)
• Understanding of Salesforce OMS
• Understanding of systems architecture and ability to design scalable performance-driven solutions
• Understanding of key design patterns and large data volume limitations and best practices
• Understanding of data sharing and visibility considerations and how these play into platform architecture
• Familiarity with platform authentication patterns (SAML, SSO, OAuth)
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
• Experience with platform security capabilities (TLS, SSL)
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Strong background in design/development of large web-based systems, or complete software product lifecycle exposure
• Ability to clearly articulate complex technical situations to business and management audiences

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, transfer

Additional Employer Information

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.