Salesforce Technical Architect

KloudPortal Technology Solutions Pvt Ltd.; Hyderabad; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

KloudPortal Technology Solutions Pvt Ltd. is seeking a seasoned Salesforce Technical Architect with 10-16 years of experience. The candidate will lead the technical architecture and roadmap across global business units, ensuring scalable and efficient solutions.

The role requires extensive Service Cloud expertise, robust integration knowledge using MuleSoft and AWS, and strategic governance in a multi-country setup. Strong skills in performance and scalability are essential for handling large data volumes.

Qualifications

• 10-16 years of experience as a Salesforce technical architect.
• Expertise in designing scalable solutions for high-volume global operations.
• Strong integration skills with legacy systems.

Responsibilities

• Lead the technical architecture and roadmap for global initiatives.
• Define scalable design patterns for Salesforce Service Cloud.
• Architect robust integration solutions to ensure data synchronization.

Skills

Salesforce Technical Architecture

Service Cloud Expertise

Integration Solutions using MuleSoft and AWS

DevOps & Release Management

Performance & Scalability

Custom Development Oversight in LWC

Technical Governance

Tools

MuleSoft

AWS

Copado

AWS CodeCommit

Job description

Job Description

10-16 years of experience as a Salesforce technical architect…

1. Strategic Architecture: Lead the end-to-end technical architecture and roadmap for Global Service Zone and CJM initiatives across multiple Business Units (SBS, ESI, NAS, Canada), transitioning from Pilot to General Availability.

2. Service Cloud Expertise: Define and enforce scalable design patterns for Salesforce Service Cloud, optimizing Case Management, Omni-Channel, and Console setups for high-volume global operations.

3. Integration Strategy: Architect robust integration solutions using MuleSoft and AWS to connect Salesforce with legacy backend systems, ensuring real-time data synchronization and error handling.

4. DevOps & Release Management: Oversee the CI/CD strategy using Copado and AWS CodeCommit, establishing branching strategies and governance to manage parallel releases across multiple scrum teams.

5. Global Overlay & MNC Support: Design complex Multi-Country/Multi-Currency solutions (Global Overlay) for MNC clients (ESI, CoSo), ensuring strict adherence to data residency and compliance standards.

6. Performance & Scalability: Engineer solutions capable of handling Large Data Volumes (LDV) and complex sharing rules, preventing performance degradation as we onboard new BUs like Retirement and Insurance Services.

7. Custom Development Oversight: Provide expert guidance on LWC (Lightning Web Components), Apex Enterprise Patterns, and Asynchronous processing (Batch/Queueable) to ensure code modularity and reusability.

8. Technical Governance: Establish code review standards and conduct technical feasibility assessments for new features (e.g., Client Portal, Start Assist migration), minimizing technical debt.