Salesforce Support Developer (Service Cloud | Experience Cloud | Field Service)

Vrinda International; Mumbai, Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Vrinda International is seeking a Salesforce Support Developer to provide ongoing production support for Salesforce Service Cloud, Experience Cloud, and Field Service from Mumbai/Pune, India. You will handle incident management, RCA, defect resolution, and coordinate deployments with QA and users.

The role requires hands-on experience with Salesforce configuration, Case Management, Omni-Channel, and Service Console, along with testing activities including UAT and regression testing.

Qualifications

• Strong hands-on experience with Salesforce Service Cloud.
• Experience with Salesforce Experience Cloud and Field Service.
• Experience providing L2/L3 Production Support.
• Strong knowledge of Incident Management, RCA, and Defect Resolution.
• Experience with Salesforce configuration, Case Management, Omni-Channel, and Service Console.
• Hands-on experience with UAT, Regression Testing, and Production Deployments.
• Strong analytical, troubleshooting, and communication skills.

Skills

Service Cloud

Experience Cloud

Field Service

L2/L3 Support

Incident Management

Troubleshooting

Job description

Salesforce Support Developer (Service Cloud | Experience Cloud | Field Service)

Mumbai / Pune, India | Posted on 08/06/2026

Job Description

Employment Type: Full-Time

Requirements

Required Skills

• Strong hands-on experience with Salesforce Service Cloud.
• Experience with Salesforce Experience Cloud and Field Service.
• Experience providing L2/L3 Production Support.
• Strong knowledge of Incident Management, RCA, and Defect Resolution.
• Experience with Salesforce configuration, Case Management, Omni-Channel, and Service Console.
• Hands-on experience with UAT, Regression Testing, and Production Deployments.
• Strong analytical, troubleshooting, and communication skills.