Senior Salesforce Developer

TECEZE; Navi Mumbai; On-site; INR 600,000 - 1,400,000; Full time

Job summary

TECEZE is seeking experienced Salesforce Support Consultants to maintain and support Salesforce applications (Service Cloud, Experience Cloud, Field Service). The role focuses on stability, incident resolution, RCA, and continuous improvement in partnership with business users and cross-functional teams.

You will provide L2/L3 production support, analyze incidents, perform RCA, and implement permanent improvements while collaborating with Development, QA, and Support teams to ensure smooth

Qualifications

• Proven experience with Salesforce Service Cloud, Experience Cloud and Field Service.
• Strong L2/L3 production support skills and incident management.
• Experience in RCA and permanent solution implementation.
• Ability to analyse requirements and document functional/technical specs.

Responsibilities

• Provide L2/L3 production support for Salesforce apps across Service Cloud, Experience Cloud and Field Service.
• Analyze, troubleshoot and resolve production incidents within SLA timelines.
• Perform RCA and implement permanent improvements.
• Collaborate with business users to gather and document requirements.
• Configure and support Salesforce solutions to enable customer service processes.
• Support deployments, post-release validation, and rollback activities.
• Monitor system health, data integrity and security-related issues.
• Assist with UAT, regression testing and maintenance releases.

Skills

Salesforce Service Cloud

Salesforce Experience Cloud

Salesforce Field Service

L2/L3 Production Support

Root Cause Analysis

Case Management

Experience Cloud Sites

Field Service Work Orders

System Analysis

Change Requests

Production Deployments

Post-Release Validation

Rollback Support

UAT & Regression Testing

Data Integrity & Access Management

Stakeholder Management

Job description

We are looking for experienced Salesforce Support Consultants to support and maintain Salesforce applications built on Salesforce Service Cloud, Experience Cloud, and Field Service. The role is focused on ensuring system stability, production support, incident resolution, root cause analysis (RCA), and continuous improvement while partnering closely with business users and cross-functional teams.

Key Responsibilities

• Provide L2/L3 production support for Salesforce applications across Service Cloud, Experience Cloud, and Field Service.
• Analyze, troubleshoot, and resolve production incidents, defects, and user-reported issues within defined SLA timelines.
• Perform Root Cause Analysis (RCA), identify recurring issues, and implement permanent solutions to improve application stability.
• Collaborate with business users and product owners to gather, analyze, validate, and document functional and technical requirements.
• Design, configure, and support Salesforce solutions using Service Cloud, Experience Cloud, and Field Service to enable customer service and operational processes.
• Conduct system analysis, gap analysis, and impact assessments for enhancements, change requests (CRs), and new solution implementations.
• Support configuration changes, minor enhancements, bug fixes, and break-fix activities across production and lower environments.
• Configure and maintain Salesforce features including: Case Management, Omni-Channel, Experience Cloud Sites, Field Service Work Orders.
• Prepare, update, and maintain support documentation, operational runbooks, and knowledge articles.
• Assist with production deployments, post-release validation activities, and rollback support whenever required.
• Work closely with Development, QA, Business, and Support teams to ensure timely issue resolution, seamless collaboration, and uninterrupted business operations.
• Monitor overall system health, application performance, data integrity, and user access/security-related issues.
• Support User Acceptance Testing (UAT), regression testing, and validation activities for production fixes, enhancements, and maintenance releases.

Required Skills

• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce Field Service (FSL)
• L2/L3 Production Support
• Root Cause Analysis (RCA)
• Case Management
• Experience Cloud Sites
• Field Service Work Orders
• System Analysis & Gap Analysis
• Change Requests (CRs)
• Production Deployments
• Post-Release Validation
• Rollback Support
• UAT & Regression Testing
• Data Integrity & User Access Management
• Strong Communication & Stakeholder Management