Salesforce Specialist

Bruker; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Bruker is hiring a Contract Salesforce Specialist based in Yelahanka, Bengaluru. The role will be a core member of the Business & Information System Dept, owning Salesforce administration, guiding business users, and delivering mid-sized projects.

You will work hands-on with the Salesforce team, translate business needs into requirements, and ensure solutions meet Bruker’s complex needs. Salesforce experience and project leadership are essential.

Qualifications

• A degree in an appropriate IT discipline.
• 3-5 years of experience in marketing, sales, or business administration.
• 3-5 years of CRM developer experience developing detailed business and functional requirements for CRM related projects; developing and delivering end user training and reporting/analytics experience.
• Experience with key customer related IT systems (ERP, Data Warehouse, CRM, Marketing Automation, Customer Feedback, etc.)
• Demonstrate successful project management experience as a project leader for complex systems implementations with regional teams.
• Salesforce Associate Certification preferred.

Responsibilities

• Develop the CRM system according to business requirements through programming, workflows, add-ons or approval processes.
• Regular meetings with Business & Information System Dept and business representatives to discuss/change requests.
• Support the Business & Information System Dept with IT problems and IT projects.
• Translate business needs into detailed product requirements and use cases.
• Analyze user requirements and automate/improve existing systems.

Skills

Salesforce Administration

CRM Developer experience

Project management

Education

Degree in IT discipline

Tools

Salesforce

ERP

Data Warehouse

Marketing Automation

Job description

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity and customer success in life science molecular research, in applied and pharma applications, in microscopy and nano analysis, and in industrial applications, as well as in cell biology, preclinical imaging, clinical phenomics and proteomics research and clinical microbiology.

Today, more than 12,000 employees worldwide are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems, and its strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meeting its customers’ needs as well as to continuing to develop state-of-the-art technologies and innovative solutions for today's analytical questions.

To strengthen our Salesforce team, we are seeking to hire a Contract Salesforce Specialist based in Yelahanka,Bengaluru.

Responsibilities

The function of the Salesforce Specialist will be a core member of the Business & Information System Dept and will gain expertise across multiple systems and experience projects of varying scale and complexity. This role will provide positive guidance to the business users and be a curious learner. The successful candidate must be fluent in Salesforce Administration and able to run small to mid-sized projects and help the team implement solutions for our company’s unique needs. This is a hands-on technical role where you will work directly with the entire Salesforce team and work on multiple issues and projects simultaneously. They will be self-motivated, detail-oriented problem solver with excellent documentation and communication skills. They will take responsibility for solving complex problems and driving simplicity in our solutions.

• Responsible for developing the CRM system according to the business requirements through programming, work-flows, add-ons or approval processes.
• Regular meetings with Business & Information System Dept and business representatives to discuss and prioritize change requests and projects
• Support the Business & Information System Dept with IT-related problems and support IT projects
• Work with business stakeholders to identify and translate the business needs into detailed product requirements and use cases.
• Analyses user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow and scheduling limitations.

Qualifications

• A degree in an appropriate IT discipline
• 3-5 years of experience in marketing, sales, or business administration.
• 3-5 years of previous CRM Developer experience developing detailed business and functional requirements for CRM related projects; developing and delivering end user training and reporting/analytics experience.
• Experience with key customer related IT systems (ERP, Data Warehouse, CRM, Marketing Automation, Customer Feedback, etc.)
• Demonstrate successful project management experience as a project leader for complex systems implementations with regional teams.
• Experience with key customer related IT systems (ERP, Data Warehouse, CRM, Marketing Automation, Customer Feedback, etc.)
• Demonstrate successful project management experience as a project leader for complex systems implementations with regional teams.
• Salesforce Associate Certification preferred.

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.