Salesforce Service Cloud Developer

Vibehackers; Jaipur; Hybrid; INR 1,800,000 - 2,500,000; Full time

Benefits offered by this job

Competitive salary

Company-sponsored education

Quarterly growth opportunities

Flexible hours

Hybrid work support

Mediclaim hospitalization

Accessibility-friendly office

Job summary

Persistent is looking for a Salesforce Service Cloud Developer to design, build, and enhance Service Cloud applications from Jaipur. You will implement Apex, Lightning Web Components, Flows, and REST/SOAP integrations to deliver AI‑driven service features and improved case management.

Ideal candidates have 5–8 years of hands‑on Salesforce development experience, strong Service Cloud expertise, and familiarity with CI/CD and DevOps practices.

Qualifications

• 5–8 years of hands‑on Salesforce development experience.
• Strong experience with Salesforce Service Cloud implementation and customization.
• Proficiency in Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flows.
• Experience with REST and SOAP integrations and familiarity with CI/CD and Salesforce DevOps practices.
• Knowledge of Salesforce data model, security model, and sharing framework.
• Experience building Service Cloud functionalities (Case Management, Knowledge, Omni-Channel, Email-to‑Case, Service Console).
• Exposure to Salesforce Agentforce and AI‑driven customer service solutions; exposure to Vibe Coding and AI‑assisted Salesforce development practices.

Responsibilities

• Develop, customize, and extend Salesforce Service Cloud using Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flows.
• Configure and support Service Cloud features including Case Management, Knowledge Management, Omni-Channel, Email-to-Case, and the Service Console.
• Design and implement AI-powered service capabilities using Salesforce Agentforce and AI integrations.
• Build and maintain integrations between Salesforce and external systems using REST and SOAP APIs.
• Participate in code reviews, testing, deployments, and production support; apply CI/CD and DevOps practices for release management.
• Troubleshoot, debug, and optimize Salesforce applications for performance, usability, security, and governance compliance.
• Collaborate with business stakeholders to translate requirements into scalable Salesforce solutions.

Skills

Communication

Analytical Thinking

Problem Solving

Collaboration

Agile

DevOps Practices

Troubleshooting

Requirements Analysis

Code Review

Release Management

Security Best Practices

Tools

Apex

Lightning Web Components

SOQL

Salesforce Flows

REST APIs

SOAP APIs

CI/CD

Salesforce DevOps

Agentforce

Service Cloud

Job description

Mentions exposure to Vibe Coding and AI-assisted Salesforce development; role builds AI-powered service features (Agentforce) and uses AI in workflows.

About the Role

Persistent is hiring a Salesforce Service Cloud Developer to design, build, and enhance customer service solutions on the Salesforce platform. The role focuses on implementing Apex, Lightning Web Components, Flows, integrations (REST/SOAP), and AI-driven service features (Agentforce) to improve case management and customer experience.

Job Description

Role

Salesforce Service Cloud Developer responsible for designing, developing, and enhancing Service Cloud applications to deliver intelligent customer service solutions. Location: Jaipur. Experience: 5–8 years.

Key Responsibilities

• Develop, customize, and extend Salesforce Service Cloud using Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flows.
• Configure and support Service Cloud features including Case Management, Knowledge Management, Omni-Channel, Email-to-Case, and the Service Console.
• Design and implement AI-powered service capabilities (case summarization, intelligent routing, AI service agents, knowledge recommendations) using Salesforce Agentforce and AI integrations.
• Build and maintain integrations between Salesforce and external systems using REST and SOAP APIs.
• Participate in code reviews, testing, deployments, and production support; apply CI/CD and DevOps practices for release management.
• Troubleshoot, debug, and optimize Salesforce applications for performance, usability, security, and compliance with governance guidelines.
• Collaborate with business stakeholders to translate requirements into scalable Salesforce solutions.

Requirements

• 5–8 years of hands‑on Salesforce development experience.
• Strong experience with Salesforce Service Cloud implementation and customization.
• Proficiency in Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flows.
• Experience with REST and SOAP integrations and familiarity with CI/CD and Salesforce DevOps practices.
• Knowledge of Salesforce data model, security model, and sharing framework.
• Experience building Service Cloud functionalities (Case Management, Knowledge, Omni-Channel, Email-to-Case, Service Console).
• Exposure to Salesforce Agentforce and AI‑driven customer service solutions; exposure to Vibe Coding and AI‑assisted Salesforce development practices.
• Strong analytical, problem‑solving, communication skills and experience working in agile, collaborative teams.
• Competitive salary and benefits package
• Company‑sponsored higher education and certifications
• Quarterly growth opportunities and talent development programs
• Flexible work hours and hybrid work support
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization (covers employee, spouse, two children, and parents)
• Accessibility‑friendly office and ergonomic support for employees with disabilities

Apex Lightning Web Components (LWC) SOQL Salesforce Service Cloud Salesforce Flows Salesforce Agentforce REST SOAP Service Console Omni‑Channel Email‑to‑Case Knowledge Management CI/CD Salesforce Platform Vibe Coding

Skills

Communication Analytical Thinking Problem Solving Collaboration Agile DevOps Practices Troubleshooting Requirements Analysis Code Review Release Management Security Best Practices

Experience Level

Senior

Employment Type

Full‑time

• Competitive salary and benefits package
• Company‑sponsored higher education and certifications
• Quarterly growth opportunities
• Flexible work hours
• Hybrid work support
• Project parties and employee engagement initiatives
• Mediclaim hospitalization coverage for employee, spouse, two children, and parents
• Accessibility‑friendly office and ergonomic setups