Salesforce Service Cloud Administrator

MMC; India; Remote; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Remote first

Generous leave

Charity days off

Bonus scheme

International environment

Learning platforms access

Job summary

Safeguard Global is seeking a Salesforce Administrator to support Service Cloud operations, working with Support and Operations to optimize configurations, automation, and reporting. The role emphasizes reliable service delivery, user support, and data integrity across integrations with Jira and Workday.

You will contribute to adopting Salesforce AI capabilities such as Agentforce, while maintaining awareness of Sales Cloud for alignment across the Salesforce ecosystem.

Qualifications

• 3+ years of experience working with Salesforce.
• Salesforce Administrator Certification (ADM 201) preferred.
• Experience supporting Salesforce Service Cloud environments.
• Knowledge of MuleSoft integrations and API data mapping.
• Strong communication and collaboration with technical and non-technical stakeholders.
• Fluent written and verbal English.

Responsibilities

• Support day-to-day administration of Salesforce Service Cloud for stability and performance.
• Assist with system enhancements, configuration, and automation flows.
• Manage user accounts, permissions, and access controls.
• Troubleshoot user issues and respond to support requests.
• Document configurations and governance practices.
• Coordinate with Jira, Workday, and MuleSoft for data exchange and workflows.
• Support testing, validation, and deployment of updates including AI features like Agentforce.

Skills

Salesforce administration

Analytical thinking

Communication skills

Stakeholder collaboration

English fluency

Education

Salesforce Administrator Certification (ADM 201)

Tools

Salesforce Service Cloud

Sales Cloud

MuleSoft

Jira

Workday

AWS Telephony platform

Job description

Why join Safeguard Global?

We want to help you “work in any way — that means making time for family, commitments, and life outside of work so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work.

The role in a nutshell

We are seeking a Salesforce Administrator to support the management and ongoing optimization of Safeguard Global’s Salesforce Service Cloud platform. Reporting to the Senior Salesforce Administrator, this role will help maintain the day-to-day operations of Service Cloud, support system enhancements, and assist with user requests and troubleshooting. The Salesforce Administrator will work closely with support and operations teams to translate business needs into platform configurations, automation, and reporting capabilities that improve service delivery and operational efficiency. While the primary focus of this role is Service Cloud, the administrator should maintain a general awareness of Sales Cloud functionality to ensure alignment across the broader Salesforce ecosystem. This role will also support the adoption of Salesforce AI capabilities, including Agentforce, helping implement automation and intelligent service workflows that enhance support operations and improve the overall customer experience.

How you will make a difference

• Support the day-to-day administration of Salesforce Service Cloud, ensuring system stability, usability, and performance.
• Work closely with the Senior Salesforce Administrator to implement system enhancements and platform improvements.
• Configure and maintain Salesforce features including custom objects, fields, page layouts, validation rules, and automation flows.
• Assist with user management, including account setup, permissions, and role-based access controls.
• Provide frontline support for Salesforce users by troubleshooting issues and responding to support requests.
• Collaborate with operations and support teams to gather and document business requirements for system enhancements.
• Assist with maintaining data quality and integrity through monitoring, data cleanup, and governance practices.
• Support testing, validation, and deployment of Salesforce updates and new features.
• Assist with the configuration and monitoring of AI-powered capabilities such as Agentforce agents and service automation workflows.
• Collaborate with technical teams to define, test, monitor, and troubleshoot MuleSoft integrations that enable reliable data exchange and workflow synchronization between Salesforce Service Cloud, Jira, Workday, and other business platforms
• Document system configurations, processes, and user guides to support internal knowledge sharing.
• Maintain awareness of Sales Cloud processes and data structures to ensure alignment across the Salesforce platform.

What will give you an advantage

• 3+ years of experience working with Salesforce
• Salesforce Administrator Certification (ADM 201) preferred
• Experience supporting Salesforce Service Cloud environments.
• Knowledge of day to day workings in AWS Telephony platform for inbound and outbound contact handling
• Working knowledge of MuleSoft integration capabilities, connectors, APIs, authentication, data mapping, and flow monitoring to support integrations between Salesforce Service Cloud and platforms such as Jira and Workday
• Basic familiarity with Sales Cloud concepts and objects to maintain cross-platform awareness.
• Experience configuring Salesforce features such as objects, fields, page layouts, validation rules, reports, and dashboards.
• Exposure to Salesforce Flow or automation tools is preferred.
• Experience with Salesforce AI capabilities such as Agentforce or Einstein AI
• Strong analytical and problem-solving skills.
• Ability to translate business needs into technical configurations
• Strong communication skills and ability to collaborate with technical and non-technical stakeholders.
• Detail-oriented with strong documentation and organizational skills.
• Ability to work effectively in a fast-paced, global environment.
• Professional fluency in English (written and verbal).

Who we are and what we do

Safeguard Global is…global! We enable global expansion without the risk by helping 1,500+ customers recruit, hire, manage, and pay employees in nearly 190 countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe.

Our Global Benefits

• Autonomy and Flexibility (work in any way): Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule, all while maintaining a high standard of work.
• Generous leave: Enjoy a competitive leave package including paid bonding leaves for new additions to your family
• Make a difference: Get 2 paid charitable days off to contribute to causes you believe in
• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
• International environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
• Human centered culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

Welcome to the Future of Work!

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.