Salesforce System Administrator

Zurich Cover-More; Mumbai; Hybrid; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Mediclaim insurance

Group personal accident insurance

Hybrid work weeks

Paid leave & holidays

Birthday leave

Job summary

Zurich Cover-More in Mumbai is seeking an experienced Salesforce professional to provide day-to-day Level 2 support across Sales Cloud and Service Cloud, building dashboards and reports. You will monitor logs, troubleshoot issues, and act as the primary Salesforce contact, delivering end-user training and collaborating with users for platform enhancements.

The role offers a hybrid work model, opportunities for certification, and exposure to Conga or OwnBackup integrations within a global travel

Qualifications

• 5+ years of experience with Salesforce Sales Cloud and Service Cloud.
• Experience with Experience Cloud and Pardot is a plus.

Responsibilities

• Provide day-to-day Level 2 Salesforce support for Sales Cloud and Service Cloud.
• Configure and customize Salesforce dashboards and reports.
• Monitor Salesforce logs; troubleshoot and remediate bugs.
• Act as the primary Salesforce contact; deliver end-user training.
• Collaborate with users to gather feedback and drive platform enhancements.
• Support UAT and regression testing for releases and updates.
• Manage Salesforce data, sandbox prep, backups, and security settings.
• Maintain health and security of the Salesforce org.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Dashboards & Reports

ADM301 Certification

End-user Training

Data integrity & security

Education

IT/Engineering/Business degree

Tools

Conga

OwnBackup

Job description

Job Description

Zurich Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!

Job Type: Permanent - Full Time

Location: Mumbai

Job Category: IT

So, what’s the job?

• You'll provide day-to-day Level 2 support for the Salesforce platform, ensuring timely resolution of user issues and platform-related requests.
• You'll configure and customize Salesforce Sales Cloud and Service Cloud, including creating and maintaining dashboards and reports based on business requirements.
• You'll monitor Salesforce logs and proactively identify, troubleshoot, and remediate bugs and system issues.
• You'll act as the primary point of contact for Salesforce-related queries, providing end-user support and ad hoc training when needed.
• You'll collaborate with Salesforce users to gather feedback, understand pain points, and recommend platform enhancements.
• You'll assist users with production verification testing and user acceptance testing (UAT) to ensure successful deployment of changes.
• You'll support the testing team by participating in Salesforce regression testing for new releases and system updates.
• You'll manage Salesforce data and database integrity, including data cleansing, sandbox preparation, backup and restore activities, object optimization, and security settings.
• You'll maintain the overall health and security of the Salesforce org, including applying security updates, managing certificates, and ensuring platform stability.

And what are we looking for?

• You'll hold a relevant qualification in IT, Engineering, Business, or a related discipline.
• You'll bring 5+ years of experience working with Salesforce Sales Cloud and Service Cloud, with Experience Cloud and Pardot knowledge considered an advantage.
• You'll possess Salesforce certifications such as ADM301 or equivalent credentials.
• You'll have hands‑on experience building and maintaining Salesforce Reports, Dashboards, and Lightning templates.
• You'll be familiar with Salesforce add-ons such as Conga, OwnBackup, or similar tools, which would be highly beneficial.
• You'll have experience delivering end‑user training and supporting user adoption of Salesforce solutions.
• You'll demonstrate excellent communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• You'll have proven experience working in complex Salesforce environments and applying strong problem‑solving skills to identify and resolve root causes.
• You'll bring a proactive mindset, a strong willingness to learn, and a positive "can-do" attitude toward challenges and continuous development.

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 2600 employees worldwide: we’re a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility

We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth

We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!

Diversity and inclusion

We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.

We also offer some other perks including:

• Mediclaim insurance cover in case of any health emergency
• Coverage under group personal accident insurance
• Flexible and compressed work weeks and hybrid working options.
• Generous range of paid leave – 21 annual leave days, 6 sick leave days, 12 public holidays
• An extra day off for you to take on your birthday or your annual work anniversary.