Salesforce Sales / Service Cloud Technical Lead

Shashwath Solution; Dadri; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Shashwath Solution is seeking an experienced Salesforce Architect/Lead with 13+ years of Salesforce development and integration experience. The role focuses on designing custom solutions in the Salesforce marketing space, leading a POD of Developers, and aligning implementations with overall IT architecture.

You will drive requirements, document technical specs, and collaborate with cross-functional teams to deliver high-impact Salesforce projects. Strong leadership and mentoring are essential.

Qualifications

• 5+ years of designing and developing custom Salesforce solutions in marketing space.
• Leading a POD of Sales and Service Cloud developers and delivering on timelines with high quality.
• Gathering requirements, creating technical documentation, configuring systems, training users, data analysis & business process improvements.
• Proposing Salesforce module optimizations to meet business needs.
• Collaborating with IT, Marketing, and Data teams to document requirements for new/existing Salesforce solutions.
• Creating and maintaining technical docs, including functional specs and diagrams.
• Translating business requirements into scalable Salesforce solutions with alignment to architecture.

Responsibilities

• Lead a POD of Salesforce developers and ensure timely delivery with quality.
• Gather and document requirements; perform data analysis and process improvements.
• Provide end-user training and ongoing support for Salesforce solutions.
• Collaborate with stakeholders to align solutions with business goals.
• Document system design and integration points; communicate status to partners.

Skills

Leadership

Stakeholder management

Communication

Mentorship

Tools

Salesforce

Sales Cloud

Service Cloud

CI/CD

Data integration

Job description

Years of Experience:

• Salesforce Sales and Service Cloud Experience 8+ Years
• Overall Salesforce Experience 13+ years

Preferred Certifications:

• Salesforce Sales Cloud Consultant
• Salesforce Service Cloud Consultant
• Salesforce Certified Administrator
• Salesforce Associate
• Salesforce Platform Developer II

Responsibilities:

• At least 5+ years of experience in designing and developing custom solutions in the Salesforce marketing space.
• Leading a POD of Sales and Service Cloud Developers and deliver as per the project timelines and expectations with high quality
• Requirements Gathering, Technical Documentation, System Configurations, User Training, Data Analysis & Business process implantation/improvement.
• Provide solutions and ideas on how the Salesforce modules that are listed above can be leveraged and can be used for the business need.
• Collaborate with cross-functional teams including IT, Marketing, Data to gather and document requirements for new and existing Salesforce solutions.
• Create and maintain technical documentation, including functional specifications and system diagrams.
• Develop a deep understanding of the business processes to help identify areas where Salesforce solutions can add value.
• Provide user training and support to ensure end-users can effectively use Salesforce solutions.
• Train Customer stakeholders on how to use the system and perform various business tasks using Salesforce.
• Provide ongoing support and assistance to marketing stakeholders as they learn and adopt the Salesforce Service and Sales Cloud
• Translate business requirements into technical solutions that can be implemented using
• Consult with the Solution Architect to ensure that the proposed solution aligns with the overall technical architecture and best practices.
• Collaborate with the Solution Architect to provide technical guidance to stakeholders and ensure that the project meets technical standards and requirements.
• Participate in meetings and discussions with business partners and marketing teams to provide updates on Salesforce projects and gather feedback.
• Build strong relationships with business partners and Sales/Service teams to foster collaboration and communication.
• Provide recommendations to improve existing Salesforce solutions and implement new features and functionalities.
• Developing and implementing best practices for data management, segmentation, and personalization.
• Conducting demos, training sessions for the business and other team members to ensure they have the skills and knowledge needed to effectively use Salesforce Sales and Service Cloud.
• Collaborating with the Salesforce Implementing group and drive the business & development decisions that are beneficial for Customer in the long run.
• Collaborating with developers and other stakeholders to ensure seamless integration between Salesforce and other systems.
• Communicate development status on a regular basis to stakeholders, escalating any identified risks

Competencies:

• 13 years of Salesforce.com development experience as well as experience in systems integration environments with large, complex third-party solutions coupled with proven expertise integrating solutions with other applications within the overall technology environment
• Demonstrative success with at least three large Salesforce.com implementation
• Excellent knowledge of Salesforce.com architecture and data model
• Demonstrated team building and project management skills
• Proven management and mentorship of development team direct reports preferred
• Experience in Agile development methodologies
• Well versed with CI/CD implementation in Salesforce project

Additional knowledge, Skills and Abilities:

• Detail-oriented, organized, and possess good writing and communication skills
• Ability to operate effectively, and with a sense of responsibility, in a fast-paced, deadline-driven environment
• Excellent mentor and coach