Salesforce Project Manager

jadeglobal; Pune District; Hybrid; INR 1,400,000 - 2,000,000; Full time

Job summary

jadeglobal is seeking an experienced Salesforce Project Manager to govern complex Salesforce programs, owning health, governance, risk, and executive reporting across the full delivery lifecycle.

The role emphasizes weekly reviews, steering discussions, and cross-workstream coordination, with familiarity in AI-assisted insights and documentation best practices. Hybrid work model in Pune region is expected.

Qualifications

• Experience leading Salesforce-focused delivery programs.
• Strong governance and reporting skills.
• Excellent stakeholder communication abilities.
• Proficiency with AI-assisted project management tools.

Responsibilities

• Lead Weekly Status Reviews and Steering Committee sessions with clear action items.
• Maintain RAID Log, risk matrices, decision registers and project charters.
• Produce concise PSRs with executive summaries and detailed delivery updates.
• Manage cross-workstream dependencies, integration checkpoints, and go/no-go readiness reviews.
• Coordinate onboarding/offboarding and ensure knowledge handover across teams.

Skills

Project management

Stakeholder management

Risk management

Governance

Executive reporting

Tools

Jira

Smartsheet

MS Project

Salesforce PM apps

Job description

Salesforce Project Manager2 Level

Mid-Senior (10-15 years)

Location Hybrid

Industry Focus Healthcare - Hi-Tech - Manufacturing

Cloud Scope Sales Cloud - Service Cloud - Experience Cloud - Revenue Cloud

Role Summary

We are seeking an experienced Salesforce Project Manager who combines rigorous delivery governance with a strong understanding of Salesforce platform capabilities and AI-driven transformation. You will be the operational backbone of complex Salesforce programs - owning project health, stakeholder communication, risk management, and meeting governance across the full delivery lifecycle. You will orchestrate Weekly Status Reviews, Steering Committee sessions, and executive reporting while maintaining a living suite of project controls documentation including RAID logs, risk matrices, decision registers, and project charters. Your Salesforce platform literacy ensures you can hold meaningful conversations with architects, developers, and business leaders alike - and leverage AI tools to make project management faster, smarter, and more transparent.

Meeting Governance & Stakeholder Management

• Own and facilitate Weekly Status Reviews (WSR) - preparing agenda, capturing minutes, tracking action items to closure, and distributing updates to all stakeholders within 24 hours.
• Lead Steering Committee meetings - preparing executive-level briefing decks, presenting program health using RAG (Red/Amber/Green) status, and driving decisions on escalated risks and issues.
• Chair Sprint Reviews, Sprint Planning, and retrospective ceremonies in coordination with the Scrum Master, ensuring business stakeholders are engaged and aligned.
• Facilitate Executive Briefings and Client QBRs (Quarterly Business Reviews) with structured agendas, performance metrics, and forward-looking roadmaps.
• Run cross-workstream dependency meetings, integration checkpoints, and go/no-go readiness reviews ahead of major milestones.
• Maintain a stakeholder engagement plan mapping communication frequency, channel, and format to each stakeholder group.
• Act as the primary escalation point for client and internal stakeholders - triaging issues, driving resolution, and communicating outcomes clearly.
• Coordinate onboarding and offboarding of team members, managing resource transition documentation and knowledge handover.

RAG Status, Reporting & Project Controls

• Maintain accurate and up-to-date RAG (Red/Amber/Green) status across all project dimensions: Scope, Schedule, Budget, Resources, Risks, and Quality.
• Produce weekly and monthly Project Status Reports (PSR) that are concise, data-driven, and audience-appropriate - executive summaries for sponsors, detailed updates for delivery leads.
• Define and manage the project dashboard using tools such as Jira, Smartsheet, MS Project, or Salesforce's own project management apps.
• Track and report against project KPIs: sprint velocity, defect escape rate, UAT pass rates, deployment frequency, and milestone adherence.
• Leverage AI tools (Claude, Copilot) to auto-summarize sprint data, generate status report drafts, and surface anomalies in project metrics.
• Maintain a Change Request (CR) log - tracking scope changes, impact assessments, approvals, and budget adjustments through the formal change control process.
• Produce a consolidated program-level view across workstreams (technical, functional, integration, data migration, training, hypercare) for leadership consumption.

Risk Matrix, RAID Log & Documentation

• Own and maintain the RAID Log (Risks, Assumptions, Issues, Dependencies) - ensuring each item has an owner, mitigation/action plan, target resolution date, and current status.
• Produce and update the Risk Matrix - categorizing risks by probability and impact, assigning risk owners, and tracking mitigation actions to closure.
• Maintain the Issues Register - escalating blockers with defined SLAs, tracking resolution progress, and documenting root cause analysis for significant issues.
• Manage the Assumptions Log and Decisions Register - ensuring all project assumptions are validated over time and key decisions are documented with rationale and stakeholder sign-off.
• Maintain comprehensive project documentation artefacts: Project Charter, Project Management Plan, Communication Plan, Resource Plan, and Release Plan.
• Own the project's WSJF (Weighted Shortest Job First) prioritization log in collaboration with the BA and Technical Lead.
• Maintain the Lessons Learned repository, capturing insights at the end of each phase and sprint retrospective for continuous improvement.
• Ensure all documentation is version-controlled, stored in the agreed repository (Confluence, SharePoint, or Salesforce Files), and accessible to the right stakeholders.
• Use Claude or similar AI assistants to generate first drafts of risk mitigation plans, meeting minutes, and status narratives - reviewing and refining before distribution.

Delivery Management & Program Oversight

Manage project scope, sched