Salesforce Manager

PwC; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

PwC India, Bengaluru, is seeking a Salesforce Manager to lead client support within Advisory, guiding Salesforce consulting efforts to improve operational efficiency through solution analysis, implementation, training, and ongoing support. You will mentor teams, manage performance across workstreams, and align application solutions with client objectives.

The role requires a bachelor’s degree, 5+ years of experience, and strong English communication.

Qualifications

• Bachelor's degree required.
• At least 5 years of experience in Salesforce delivery or consulting.
• Proficiency in English, both written and spoken.

Responsibilities

• Leading Salesforce implementation workstreams across client service and case management initiatives.
• Managing project planning, budgeting, timelines, and delivery activities for Salesforce Service Cloud engagements.
• Guiding teams through requirements elicitation, process design, configuration, testing, and deployment.
• Analyzing client business needs and translating them into scalable Salesforce solutions that support service operations.
• Overseeing Salesforce administration, system integration, and platform enhancements across multiple environments.
• Coaching team members in solution delivery, issue resolution, and development of technical consulting skills.
• Reviewing deliverables for alignment with technical standards, project scope, and client objectives.
• Identifying opportunities to improve customer service workflows, field service operations, and cross‑channel support processes.

Skills

Salesforce Service Cloud

Salesforce Administration

Project management

Education

Bachelor's degree

Job description

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Salesforce Manager you will lead client support work within our Advisory practice, guiding Salesforce consulting efforts that help clients improve operational efficiency through solution analysis, implementation, training, and ongoing support. As a Manager you will motivate and develop team members, manage performance across assigned workstreams, and bring business insight, technology fluency, and a practical leadership style to client engagements. In this role at PwC, you will oversee Salesforce‑related delivery activities, help shape work plans, review outputs, and support teams as they implement and refine application solutions that align with client objectives.

Responsibilities

• Leading Salesforce implementation workstreams across client service and case management initiatives
• Managing project planning, budgeting, timelines, and delivery activities for Salesforce Service Cloud engagements
• Guiding teams through requirements elicitation, process design, configuration, testing, and deployment
• Analyzing client business needs and translating them into scalable Salesforce solutions that support service operations
• Overseeing Salesforce administration, system integration, and platform enhancements across multiple environments
• Coaching team members in solution delivery, issue resolution, and development of technical consulting skills
• Reviewing deliverables for alignment with technical standards, project scope, and client objectives
• Identifying opportunities to improve customer service workflows, field service operations, and cross‑channel support processes

What You Must Have

• At least a Bachelor’s degree
• At least 5 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Preference for at least one of the following fields of study: Computer and Information Science,Management Information Systems
• At least one of the following: Salesforce Certified Administrator; additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role‑relevant Salesforce Cloud certifications
• Demonstrating Salesforce Service Cloud implementation experience in client‑facing settings
• Leading project planning, budgeting, and delivery for Salesforce workstreams
• Coaching team members through requirements gathering and solution design
• Analyzing system interactions across business processes and technology
• Applying Salesforce administration knowledge across service delivery enhancements

Travel Requirements

Job Posting End Date