Salesforce DevOps Engineer - Senior Associate

PwC; Bengaluru; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

PwC India's Acceleration Center invites a Salesforce DevOps Engineer (Senior Associate) to help deliver deployments and ongoing support across Salesforce Service Cloud. You will work with global teams and client engagements, shaping delivery through DevOps practices.

In this role, you’ll lead release planning, coordinate pipelines, mentor junior staff, and ensure smooth operational support while advancing your Salesforce expertise in a collaborative, inclusive environment.

Qualifications

• Bachelor’s degree required.
• Minimum 3 years of experience.
• Proficient in English (oral and written).

Responsibilities

• Analyze client needs and map to Salesforce DevOps requirements.
• Manage release planning, deployment support, and configuration changes.
• Support Salesforce administration and Service Cloud enhancements.
• Coordinate source control, versioning, and build automation.
• Document approaches and technical decisions.
• Review work of junior team members and guide tasks.
• Build client relationships and adapt to changing priorities.
• Apply Salesforce architecture and integration knowledge.

Skills

Salesforce DevOps

Service Cloud

Release pipelines

CI/CD

Mentoring junior teammates

Education

Bachelor’s degree

Tools

Source control

DevOps tools

Salesforce

Job description

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Salesforce DevOps Engineer you will support client work within our business application consulting practice, helping clients optimize Salesforce environments through deployment, release, and operational support activities. As a Senior Associate you will analyze complex issues, manage assigned workstreams, build meaningful client connections, and guide junior team members while navigating ambiguity and deepening your technical skills. In this role at PwC, you will help implement DevOps processes, coordinate build and release activities, interpret feedback from stakeholders, and contribute to dependable delivery across Salesforce consulting engagements.

Responsibilities

• Analyzing client business needs and translating them into Salesforce Service Cloud DevOps requirements
• Managing assigned workstreams across release planning, deployment support, and configuration changes
• Supporting Salesforce administration, Lightning updates, and Service Cloud enhancements across client environments
• Coordinating source control, versioning, and build automation activities using DevOps tools and pipelines
• Troubleshooting release issues, deployment errors, and environment inconsistencies through structured problem solving
• Interpreting data from development and release activities to inform recommendations and next steps
• Documenting implementation approaches, technical decisions, and operating procedures for project teams
• Reviewing work prepared by junior team members and providing guidance on task execution and deliverable preparation
• Building client relationships by responding to delivery questions and adapting to changing priorities across engagements
• Applying knowledge of Salesforce architecture, enterprise integration, and technology implementation to support service delivery

What You Must Have

• At least a Bachelor’s degree
• At least 3 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Preference for at least one of the following fields of study: Computer and Information Science,Management Information Systems
• At least one of the following: Salesforce Certified Administrator; additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role-relevant Salesforce Cloud certifications
• Applying Salesforce DevOps tools across Service Cloud implementations
• Integrating release pipelines, testing, and deployment automation
• Interpreting client needs and translating them into technical solutions
• Mentoring junior team members through complex delivery work