Salesforce Life Science Cloud- Manager

PwC; Bengaluru; On-site; INR 4,500,000 - 7,000,000; Full time

Job summary

PwC India is seeking a Salesforce Life Science Cloud Manager to lead client support work on Salesforce implementations and optimizations within Advisory. You will guide teams, coach juniors, manage workstreams, and deliver practical solutions aligned with business goals across Service Cloud, life sciences, and related cloud solutions.

The role requires 8+ years of experience, a Bachelor's degree, and strong English communication.

Qualifications

• At least a Bachelor's degree
• At least 8 years of experience
• Oral and written proficiency in English required

Responsibilities

• Leading Salesforce Service Cloud implementation workstreams for customer service, case management, and field service initiatives
• Managing project scope, timelines, budgets, and deliverables across multiple client engagements
• Guiding requirements elicitation, process design, and solution configuration for service operations
• Supervising team members through coaching, feedback, and review of deliverables
• Translating business needs into Salesforce administration, Lightning, and integration activities
• Applying analytical thinking to resolve complex system and workflow issues
• Coordinating testing, deployment support, and issue resolution across technology implementation phases
• Maintaining alignment between service technology solutions and client service outcomes
• Identifying opportunities to improve service processes, case handling, and operational efficiency
• Leveraging emerging technologies and AI‑enabled tooling to enhance delivery approaches

Skills

Salesforce Service Cloud

Life science cloud

Client management

Requirements elicitation

Team leadership

Salesforce Lightning

Integration

Education

Bachelor's degree

Preferred: Computer and Information Science or MIS

Tools

Salesforce Certifications (Admin, App Builder, etc.)

Veeva CRM

Job description

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Salesforce Life Science Cloud Manager you will lead client support work focused on Salesforce implementation and optimization within our Advisory practice. As a Manager you will guide teams, coach junior professionals, manage workstreams, and use sound judgment to analyze complex client needs, balance competing priorities, and deliver practical solutions that align with business goals. In this role at PwC, you will help shape Salesforce Service Cloud and life science cloud solutions that support case management, customer service delivery, field service operations, and issue resolution, while contributing to client relationships and supporting work across the Commercial & Service Excellence network and the Salesforce competency.

Responsibilities

• Leading Salesforce Service Cloud implementation workstreams for customer service, case management, and field service initiatives
• Managing project scope, timelines, budgets, and deliverables across multiple client engagements
• Guiding requirements elicitation, process design, and solution configuration for service operations
• Supervising team members through coaching, feedback, and review of deliverables
• Translating business needs into Salesforce administration, Lightning, and integration activities
• Applying analytical thinking to resolve complex system and workflow issues
• Coordinating testing, deployment support, and issue resolution across technology implementation phases
• Maintaining alignment between service technology solutions and client service outcomes
• Identifying opportunities to improve service processes, case handling, and operational efficiency
• Leveraging emerging technologies and AI‑enabled tooling to enhance delivery approaches

What You Must Have

• At least a Bachelor's degree
• At least 8 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Preference for at least one of the following fields of study: Computer and Information Science, Management Information Systems

Experience in Life science or Health cloud or Veeva CRM

• At least one of the following: Salesforce Certified Administrator; additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role‑relevant Salesforce Cloud certifications
• Managing Salesforce Service Cloud implementations across case and field service workflows
• Leading client‑facing workstreams, timelines, and team deliverables
• Applying Salesforce administration, Lightning, and service cloud skills
• Translating requirements into practical technology and process improvements
• Coaching junior professionals while navigating complex client needs