Salesforce Implementation Manager

MaxVal Group, Inc.; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

MaxVal Group, Inc. Bengaluru is seeking an accomplished Salesforce leader to drive multiple implementations, ensuring alignment with standards, budgets, and timelines.

You will mentor Implementation Leads and Administrators, shape the strategic road map, manage stakeholders and partners, and champion organizational change to maximize ROI post-deployment. This senior role requires 14+ years in the Salesforce ecosystem and certifications; leadership, communication, and deep technical breadth are

Qualifications

• Experience: 14+ years in the Salesforce ecosystem, with at least 3–5 years in a formal leadership or people management role.
• Certifications: Salesforce Administrator and Salesforce Consultant (Sales, Service, or Experience Cloud) certifications are required. PMP or Agile (CSM) preferred.
• Strategic acumen: Translate complex business problems into multi-year technical roadmaps.
• Technical breadth: Salesforce architecture, multi-org strategies, complex integrations (MuleSoft/Zapier), DevOps cycles.
• Leadership: Proven track record of managing technical teams, resolving conflicts, developing talent.
• Communication: Excellent executive-level communication; present data and health metrics to C-suite.
• Software proficiency: JIRA, Confluence, and PM tools; strong collaboration skills.
• Analytical mindset: KPIs analysis to drive data-driven decisions.
• All qualification items are present in the HTML and translated into concise chips.

Responsibilities

• Portfolio Oversight: Manage multiple concurrent Salesforce implementations, ensuring they meet organizational standards, budget constraints, and delivery timelines.
• Team Leadership: Supervise, mentor, and conduct performance reviews for Implementation Leads and Administrators.
• Foster a culture of continuous learning and technical excellence.
• Strategic Road mapping: Collaborate with senior leadership to align Salesforce initiatives with the broader company vision and long-term digital transformation goals.
• Project Governance: Define and enforce implementation methodologies (Agile/Scrum), documentation standards, and QA protocols across all projects.
• Stakeholder & Vendor Management: Act as a point of escalation for project risks. Manage relationships with external Salesforce partners and third-party vendors to ensure accountability.
• Resource Planning: Forecast staffing needs and allocate technical resources across projects to maximize efficiency and prevent burnout.
• Change Management Strategy: Lead the organizational change management (OCM) strategy to ensure high user adoption and ROI post-deployment.
• Process Optimization: Continuously audit and improve the implementation lifecycle, from pre-sales discovery to post-launch support.

Skills

Portfolio Oversight

Team Leadership

Continuous Learning

Strategic roadmapping

Project governance

Stakeholder management

Vendor management

Resource planning

Change management

Process optimization

Tools

JIRA

Confluence

Asana

Smartsheet

Job description

• Portfolio Oversight: Manage multiple concurrent Salesforce implementations, ensuring they meet organizational standards, budget constraints, and delivery timelines.
• Team Leadership: Supervise, mentor, and conduct performance reviews for Implementation Leads and Administrators.
• Foster a culture of continuous learning and technical excellence.
• Strategic Road mapping: Collaborate with senior leadership to align Salesforce initiatives with the broader company vision and long-term digital transformation goals.
• Project Governance: Define and enforce implementation methodologies (Agile/Scrum), documentation standards, and QA protocols across all projects.
• Stakeholder & Vendor Management: Act as a point of escalation for project risks. Manage relationships with external
• Salesforce partners and third-party vendors to ensure accountability.
• Resource Planning: Forecast staffing needs and allocate technical resources across projects to maximize efficiency and prevent burnout.
• Change Management Strategy: Lead the organizational change management (OCM) strategy to ensure high user adoption and ROI post-deployment.
• Process Optimization: Continuously audit and improve the implementation lifecycle, from pre-sales discovery to post-launch support.

Requirements

• Experience: 14+ years of experience in the Salesforce ecosystem, with at least 3–5 years in a formal leadership or people management role.
• Certifications: Salesforce Administrator and Salesforce Consultant (Sales, Service, or Experience Cloud) certifications are required. Project Management Professional (PMP) or Agile (CSM) certifications are highly preferred.
• Strategic Acumen: Demonstrated ability to translate complex business problems into multi-year technical roadmaps.
• Technical Breadth: Deep understanding of Salesforce architecture, including multi-org strategies, complex integrations (MuleSoft/Zapier), and DevOps cycles.
• Leadership Skills: Proven track record of managing technical teams, resolving internal conflicts, and developing talent.
• Communication: Exceptional executive-level communication skills, with the ability to present complex data and project health metrics to C-suite stakeholders.
• Software Proficiency: Advanced mastery of JIRA, Confluence, and Project Management software (e.g., Asana, Smartsheet), alongside standard collaboration tools.
• Analytical Mindset: Strong ability to analyze project KPIs (velocity, budget burn, defect rates) to make data-driven decisions.