Salesforce Functional Application Support Analyst

Xtagservices; India; Remote; INR 1,000,000 - 1,500,000; Full time

Job summary

A dynamic tech solutions provider is seeking a Salesforce Functional Application Support Analyst. This remote role involves providing bilingual functional support for Salesforce and Japan-local applications. Key responsibilities include troubleshooting issues, maintaining operational documentation, and supporting Japanese-specific tools. Candidates should have strong knowledge of Salesforce and be experienced in collaborating with cross-functional teams. The position supports Japan business hours, making it ideal for tech enthusiasts familiar with Japanese business culture.

Qualifications

• 5–9 years of experience supporting Salesforce and Japan-local tools.
• Ability to troubleshoot functional and application-level issues.
• Experience coordinating with cross-functional teams.

Responsibilities

• Provide bilingual functional support for Salesforce and Japan-local applications.
• Serve as the first point of contact for user tickets.
• Analyze recurring issues to suggest system optimization.

Skills

Salesforce (SFDC)

ServiceMax

Apttus (CPQ/EQ)

Japanese business culture understanding

Documentation and analytical abilities

Job description

Salesforce Functional Application Support Analyst

• Remote – India (Supporting Japan Business Hours: 9:00 AM – 6:00 PM JST)
• 5–9 Years
• Japan Time Zone

Key Responsibilities:

Provide bilingual functional support (Japanese/English) for Salesforce (SFDC), Apttus, and Japan‑local applications.

Serve as the first point of contact (FPOC) for user tickets and service requests.

Troubleshoot functional and application‑level issues, performing root cause analysis.

Maintain operational documentation, configuration templates, and user guides.

Support Opportunity Management, Quotes, Agreements, and ServiceMax MSA modules.

Manage Contractual Forms Documents (CFDs) for the equipment business.

Oversee data patching, batch jobs, and MSA renewal automation tasks.

Coordinate with L2/L3 teams to resolve complex issues and drive improvements.

Provide localized support for Japan‑specific tools (QMI Sheet, POS Reports, FX, BFE).

Analyze recurring issues and suggest process/system optimization opportunities.

Required Skills & Experience:

Technical & Functional Skills:

Strong knowledge of Salesforce (SFDC), ServiceMax, and Apttus (CPQ/EQ).

Experience supporting Japan‑local tools or custom business applications.

Ability to manage KTLO activities, data validations, and functional troubleshooting.

Exposure to reporting tools and batch job schedulers.

Business & Communication Skills:

Strong documentation and analytical abilities.

Understanding of Japanese business culture, compliance, and local workflows.

Effective coordination with cross‑functional and offshore teams.

Nice to Have:

Experience supporting Japanese markets or multi‑country Salesforce environments.

Knowledge of CFD (Contract Form Document) templates and legal documentation.

Familiarity with renewal automation or quote process optimization.

Experience working in cross‑shore models (Japan–China or Japan–India).

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