Salesforce CRM Executive

Tech Mahindra; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Tech Mahindra is seeking a Salesforce CRM Executive in Hyderabad to support English business streams. You will work on Salesforce administration, reporting, and dashboards, collaborating with global teams to drive insights.

The role focuses on data cleansing, process automation, and CRM improvements, with UK shift timings and 2-way transport provided. 1–5 years of Salesforce experience is preferred.

Qualifications

• Relevant university degree.
• 1–4 yrs in Salesforce Administrator role.
• Experience building reports and dashboards.

Responsibilities

• Support analysis, testing and implementation of changes to the English business streams Salesforce implementation.
• Collaborate with global colleagues to create insights and data visualisations using Power BI and Salesforce.
• Perform data cleansing and processing to improve data quality and accuracy.
• Support the English Business Units digital and data transformation, championing Salesforce adoption.
• Streamline and automate English commercial processes where feasible.
• Create, compile, analyse and distribute reports.
• Contribute to CRM system improvements to enhance user experience and data insights.
• Develop knowledge of Salesforce capabilities and training needs for future implementations.
• Advocate global data and analytics best practices.

Skills

Salesforce Admin

Power BI

Data visualization

Data cleansing

Reports & Dashboards

Education

University degree

Tools

Salesforce

Job description

Greetings from Tech Mahindra!!

Role: Salesforce CRM Executive - U2

Locations: Hi-Tech City, HYD, TG 2-way transportation will be provided.

Exp:1-5 yrs exp in Salesforce Admin

Shift: UK shift (12PM till 9:30PM & Fixed week offs on Sat & Sun)

APPLICANTS SPECIFICATION

• Relevant University degree
• Work experience: 1- 4 yrs in Salesforce Administrator
• experience working on reports and Dashboards

KNOWLEDGE & EXPERIENCE / PERSONAL ATTRIBUTES

• Supporting the analysis, testing and implementation of changes to the English business streams Salesforce implementation, both for business-
  as-usual enhancements/fixes and changes delivered via projects.
• Working with global colleagues to generate insights and produce accompanying data visualisations using a range of tools including Power
  BI and Salesforce.
• Undertaking data cleansing and processing tasks, as required. To include the analysis/requirements-gathering and implementation of new
  policies and practices to enhance data quality and accuracy.
• Playing a pivotal role in the English Business Units digital and data transformation, with a focus on advocating, communicating, and
  supporting the local and global implementation of Salesforce.
• Supporting the streamlining and automation of English commercial processes, wherever appropriate/practical.
• Creating, compiling, analysing and distributing reports.
• Contributing to the ongoing improvement of CRM systems and processes in order to improve user
  experiences and data insights.
• Developing an understanding of future Salesforce CRM capabilities and functionality, identifying new skills/training required for future
  implementations/developments.
• Championing global best practice around data and analytics.
• Keeping up to date and building knowledge of new and existing systems
• Managing the English Sales Effectiveness teams email inbox, providing first-line support to English CRM users and escalating issues
  to/managing issues with central Technology/other teams.