Salesforce | Support Engineer | Exp-2+ | Salesforce Hiring 2024

Trailhead Titans; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading technology company in Hyderabad is seeking a Salesforce Technical Support Engineer. The ideal candidate will assist customers with Salesforce integration challenges, manage customer expectations, and contribute to the developer community. Candidates should possess a Bachelor’s or Master’s in Computer Science and have 2 to 8 years of relevant experience. Strong technical skills in Salesforce, Apex, and customer service experience are essential for this role.

Qualifications

• Bachelor’s or Master’s degree in Computer Science/Information systems/Information Technology.
• 2 to 8 years of engineering/programming work experience.
• Previous experience with Salesforce.com CRM is desired.
• Lightning Experience – Lighting Web Components & Aura
• Apex (Synchronous and Asynchronous)
• Integration – REST/SOAP/Bulk API
• Visualforce
• Sites /Communities/Force.com
• SOQL/SOSL
• Deployment- Metadata API/ANT Migration tool/CLI
• Flows/Process Builder
• Field Service Lightning (FSL)
• Excellent written and verbal communication skills
• Solid understanding of Internet technologies, firewalls, web servers, and SQL

Responsibilities

• Assist third-party developers to troubleshoot their integration with Salesforce APIs.
• Write sample code and contribute to Open Source projects.
• Manage customers’ expectations and experience for high satisfaction.
• Resolve customer service issues and manage complex customer service problems.
• Manage customers’ expectations and experience to achieve high satisfaction.
• Develop and maintain technical expertise in product functionality and assist customers.
• Assist with design and delivery of technical training.
• Review support cases for technical accuracy and troubleshooting.
• Define and describe technical best practices.
• Identify up-sell opportunities and describe Salesforce solutions clearly.
• Meet monthly KPIs such as CSAT, Productivity.
• Complete assigned project responsibilities.

Skills

Lightning Experience – Lighting Web Components & Aura

Apex (Synchronous and Asynchronous)

Integration – REST/SOAP/Bulk API

Visualforce

SOQL/SOSL

Excellent written and verbal communication skills

Flows/Process Builder

Field Service Lightning

Excellent communication

Education

Bachelor’s Degree in Computer Science

Master’s Degree in Computer Science

Tools

Salesforce.com

SQL

Job description

The industry leader in customer relationship management (CRM ) software is Salesforce.com. We led the way in the transition to cloud computing , and now we’re offering the next wave of social, mobile, and cloud technologies that enable businesses to transform their marketing, sales, and innovation strategies—becoming customer companies in the process. Among the top 10 enterprise software firms, we are the fastest-growing, Forbes World’s Most Innovative Company, and one of Fortune’s 100 Best firms to Work For. Our “more human, less corporate” culture is based on completing meaningful work, coming together as a team, and acknowledging achievement. Become an intern or recent college graduate and join the #FutureForce team to start your journey towards your ideal career.

Role Scope: The Salesforce Development Support Engineer position allows you to broaden your knowledge base within the Salesforce Platform. You’ll constantly be inspired and engaged at work if you collaborate with developers from other firms and assist them in solving their business case challenges. There are countless opportunities for learning. One of the finest ways to learn Salesforce Platform and advance your career is through the support engineer profile.

Job Role Salesforce Technical Support Engineer

Qualification Bachelor’s Degree or Master’s Degree in Computer Science

Batch Any Batch Eligible

Experience 2 to 8 years

Salary Best in Market

Job Location Hyderabad

Job Id JR240070

Last Date ASAP

Branch All Branch Eligible

Eligibility Criteriaof Salesforce 2024:

• Experience Required:–Minimum 2 years and Maximum 8 years
• Degree Required:– Bachelor’s Degree or Master’s Degree in Computer Science
• Branch Required:–computer science (or similar degrees)
• Percentage Criteria:– No
• Age Limit:–No
• Bond:No

Technical Skills Required for Salesforce 2024:

• Bachelor’s/ Master’s degree in Computer Science/ Information systems/ Information Technology with 2 to 8 years engineering / programming work experience.
• Lightning Experience – Lighting Web Components & Aura
• Apex(Synchronous and Asynchronous)
• Integration – REST/SOAP/Bulk API
• Visualforce
• Sites /Communities/Force.com
• SOQL/SOSL
• Deployment- Metadata API/ANT Migration tool/CLI
• Flows/Process Builder
• Field Service Lightning (FSL)
• Excellent written and verbal communication skills.
• Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.Understanding of database concepts and data management (RDBMS) and SQL

Experience/Skills Desired Required for Salesforce 2024:

• Previous experience with Salesforce.com CRM and its technologies.
• Experience as a committer in an Open Source project is a plus.
• Salesforce.com Certified Advanced Administrator (ADM211 Certified)
• Salesforce.com Certified Developer (DEV401 Certified)

Job Description of Salesforce 2024:

• Assist third‑party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
• Write sample code, client libraries, and contribute to Open Source projects.
• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
• Resolve customer service issues and skillfully manage complex customer service problems.
• Manage customers’ expectations and experience in a way that results in high customer satisfaction.
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
• Assist with the design and delivery of product and other technical training.
• Review support cases for technical and troubleshooting accuracy.
• Define and describe technical best practices.
• Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.
• Meet the monthly goals on KPIs such as CSAT, Productivity.
• Complete assigned project responsibilities.

Interested Candidates can click on the below Link.