Salesforce Crm Developer

Tata Consultancy Services; Hyderabad, Chennai District, Bengaluru; Remote; INR 3,500,000 - 6,500,000; Full time

Job summary

Tata Consultancy Services is seeking a CRM Analytics Developer to design and manage Salesforce CRM Analytics dashboards and datasets. The role requires strong SAQL expertise, data governance, and collaboration with business users to derive actionable insights.

The ideal candidate will lead ETL processes, optimize data refresh, and work with Salesforce Admins and Architects on integrations across a pan-India delivery model.

Qualifications

• Must have demonstrated expertise in CRM Analytics dashboards and related components (Dataflows, Recipes, Datasets, SAQL, Lens, Explorer).
• Proficient in Salesforce Admin tasks and Salesforce technical development.
• Strong data governance and security controls with cross-functional collaboration.

Responsibilities

• Design, develop, and maintain Salesforce CRM Analytics dashboards and applications.
• Create and manage datasets using Dataflows, Recipes, and Connectors.
• Build interactive visualizations, reports, scorecards, and KPIs for business stakeholders.
• Perform data extraction, transformation, and loading (ETL) from Salesforce and external sources.
• Develop and optimize SAQL queries and monitor dashboard performance.
• Collaborate with Salesforce Admins, Developers and Architects on integration projects.

Skills

CRM Analytics Dashboards

Salesforce Admin

SAQL

Data governance

ETL (Salesforce & external)

Data visualization

Stakeholder reporting

Collaboration with stakeholders

Agile/Scrum

Tools

Tableau

Power BI

Job description

Role: CRM Analytics Developer

Required Technical Skill Set

Salesforce CRM Analytics (Dashboards, Dataflows, Recipes, Datasets, SAQL, Lens and Explorer), Salesforce Admin, SAQL

Desired Experience Range

10+ years (6+ relevant)

Location of Requirement

PAN India

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• E2 competency in CRM Analytics Dashboards (Dataflows, Recipes, Datasets, SAQL, Lens and Explorer)
• E2 competency in Salesforce Functional Administration
• E2 competency in Salesforce Technical Development
• Design, develop, and maintain Salesforce CRM Analytics dashboards and applications.
• Create and manage datasets using Dataflows, Recipes, and Connectors.
• Build interactive visualizations, reports, scorecards, and KPIs for business stakeholders.
• Perform data extraction, transformation, and loading (ETL) from Salesforce and external sources.
• Develop and optimize SAQL (Salesforce Analytics Query Language) queries.
• Implement row-level security and data governance controls.
• Collaborate with business users to gather reporting and analytics requirements.
• Analyze data trends and provide actionable business insights.
• Monitor dashboard performance and optimize data refresh processes.
• Support production issues and perform enhancements to existing analytics solutions.
• Work closely with Salesforce Admins, Developers, and Architects for integration and data management initiatives.

Good-to-Have

• Salesforce CRM Analytics Consultant Certification.
• Salesforce Administrator or Platform App Builder Certification.
• Experience with Tableau, Power BI, or other BI tools.
• Knowledge of Apex, SOQL, and Salesforce development concepts.
• Experience working in Agile/Scrum environments.