Salesforce CRM Analytics Specialist

Birlasoft ( India ) Limited; Pune District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Birlasoft is seeking a Salesforce CRM Analytics Consultant to drive analytics initiatives across manufacturing, sales, service, and supply chain from Pune. The role focuses on delivering dashboards, reports, and analytics solutions that translate data from Salesforce, ERP, and DMS into actionable insights.

Applicants should have 4–6 years in Analytics/BI, proficiency in Salesforce Analytics, strong SQL, and basic Python or R. Bachelor's in Engineering/Data/Statistics is preferred.

Qualifications

• 4–6 years of experience in Analytics / BI.
• Proficient with Salesforce Analytics.
• Strong SQL skills; basic Python or R.
• Knowledge of data modeling & ETL concepts.
• Exposure to CRM, ERP, DMS datasets.

Responsibilities

• Develop dashboards, reports, and analytics solutions.
• Collaborate with business teams to identify and deliver data-driven insights.
• Analyze data from DMS, CRM (Salesforce), ERP, and manufacturing systems.
• Support predictive analytics (forecasting, trends, anomaly detection).
• Ensure data quality and reporting accuracy.

Skills

SQL

Python

R

Data modeling

ETL

Education

Bachelor’s in Engineering / Data / Statistics

Tools

Salesforce Analytics

Job description

Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

Area(s) of responsibility

Empowered By Innovation. Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion‑dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170‑year heritage of building sustainable communities.

Salesforce CRM Analytics Consultant

Experience: 4–6 Years

Location: Pune, 5 days working from office

Role: Drive analytics initiatives across manufacturing, sales, service, supply chain, and dealer ecosystems with focus on actionable insights.

Key Responsibilities

• Develop dashboards, reports, and analytics solutions
• Work with business teams to identify and deliver data-driven insights
• Analyze data from DMS, CRM (Salesforce), ERP, and manufacturing systems
• Support predictive analytics (forecasting, trends, anomaly detection)
• Ensure data quality and reporting accuracy

Skills Required

• Experience: 4–6 years in Analytics / BI
• Tools: Salesforce Analytics
• Strong SQL, basic Python/R (preferred)
• Knowledge of data modeling & ETL concepts
• Exposure to CRM, ERP, DMS datasets

Domain Understanding

• Manufacturing / Automotive / Industrial processes
• Sales, service, inventory, or dealer analytics

Education

• Bachelor’s in Engineering / Data / Statistics (certifications preferred)

Success Metrics

• Adoption of dashboards
• Delivery of impactful insights
• Contribution to business outcomes.