Salesforce CRM Analytics Specialist

Birlasoft; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Birlasoft is looking for a Salesforce CRM Analytics Consultant based in Pune to drive analytics initiatives across various sectors including manufacturing, sales, and supply chains. The role involves developing dashboards and reports while ensuring data quality.

Candidates should have 4–6 years of relevant experience and a Bachelor’s in Engineering or Data. Familiarity with tools like Salesforce Analytics and strong SQL skills are essential. The position requires working from the office five days a week.

Qualifications

• 4–6 years of experience in Analytics or Business Intelligence.
• Familiarity with data quality and reporting accuracy.
• Understanding of manufacturing and automotive processes.

Responsibilities

• Develop dashboards, reports, and analytics solutions.
• Identify and deliver data-driven insights with business teams.
• Analyze data from DMS, CRM, ERP, and manufacturing systems.

Skills

Analytics / BI experience

Salesforce Analytics

Strong SQL

Basic Python/R

Data modeling & ETL concepts

Education

Bachelor’s in Engineering / Data / Statistics

Tools

Salesforce

Job description

Salesforce CRM Analytics Consultant

Experience: 4–6 years | Location: Pune (5 days working from office) | Role: Drive analytics initiatives across manufacturing, sales, service, supply chain, and dealer ecosystems with focus on actionable insights.

Key Responsibilities

• Develop dashboards, reports, and analytics solutions
• Work with business teams to identify and deliver data-driven insights
• Analyze data from DMS, CRM (Salesforce), ERP, and manufacturing systems
• Support predictive analytics (forecasting, trends, anomaly detection)
• Ensure data quality and reporting accuracy

Skills Required

• Experience: 4–6 years in Analytics / BI
• Tools: Salesforce Analytics
• Strong SQL, basic Python/R (preferred)
• Knowledge of data modeling & ETL concepts
• Exposure to CRM, ERP, DMS datasets

Domain Understanding

• Manufacturing / Automotive / Industrial processes
• Sales, service, inventory, or dealer analytics

Education

• Bachelor’s in Engineering / Data / Statistics (certifications preferred)

Success Metrics

• Adoption of dashboards
• Delivery of impactful insights
• Contribution to business outcomes