Salesforce CRM Functional Analyst

Arrow Electronics India Pvt Ltd; Ahmedabad District; On-site; INR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Competitive Salary

Work Life Balance

Professional Development

Innovative Work Environment

Recognition and Rewards

Job summary

Arrow Electronics India Pvt Ltd is seeking a Salesforce CRM Functional Analyst to bridge business teams with Salesforce delivery. The role centers on process definition, requirement translation, and validation for a consolidated org supporting B2C/B2B workflows across campaigns, leads, accounts, contacts, opportunities, billing, and usage.

The candidate will lead requirement sessions, document specifications, and support data migration and integration efforts, ensuring governance and adoption

Qualifications

• Proven experience as CRM/Salesforce Functional Analyst or Business Systems Analyst.
• Strong knowledge of Sales Cloud, Service Cloud, Experience Cloud.
• Experience with org merges, data migrations, or large CRM transformations.

Responsibilities

• Lead discovery sessions with business teams to document pain points and future-state capabilities.
• Translate requirements into functional specs, user stories, and acceptance criteria.
• Map current-state processes and gaps between retiring and retaining org models.
• Align processes to Lead-to-Cash lifecycle and standard objects.
• Define data models, page layouts, automations, and integrations for B2B/B2C models.
• Collaborate with architects/developers to ensure functional intent is met.
• Create and execute UAT scripts and track defects to resolution.

Skills

Salesforce CRM

Business Analysis

Requirements Translation

UAT & Validation

Education

Salesforce Administrator certification

Sales Cloud Consultant certification

Tools

Salesforce platform

Flows & Lightning App

Data Migration & Integrations

Job description

Salesforce CRM Functional Analyst Position:

Salesforce CRM Functional Analyst Job Description: Role: Salesforce CRM Functional Analyst Preferred Location: Ahmedabad, Pune, Indore Years of Experience: 06 – 10 years Notice Period – 0-30 Days (Preferred)

Role Overview

The CRM Functional Analyst serves as the bridge between business teams and Salesforce solution delivery for the Salesforce CRM Consolidation via Org Merge. This role focuses on process definition, requirements translation, and validation to ensure the merged org supports scalable, standardized B2C operations across Campaign, Leads, Accounts, Contacts, Opportunity, Contract, Renewal, Billing, and Usage processes.

Key Responsibilities

• Business Analysis & Requirements Lead discovery sessions with business teams (Sales, CSM, Operations) to document process pain points and desired future-state capabilities.
• Translate business requirements into functional specifications, user stories, and acceptance criteria.
• Map current-state of retiring org processes and identify gaps with the retaining org model.
• Align process flows to Lead-to-Cash lifecycle and global standard objects.
• Functional Design & Validation Define Salesforce data models, page layouts, automations, and integrations supporting B2B and B2C business models.
• Ensure configuration design adheres to governance standards and reuse principles.
• Collaborate with architects and developers to validate that technical builds meet functional intent.
• Create and execute UAT scripts; track defects to resolution.
• Data & Integration Alignment Support data migration mapping and validation between Salesforce, ERP, and Data Warehouse.
• Define field-level ownership and transformation rules for core KPIs based on the business model.
• Collaborate on integration testing for existing and new integrations built.
• Change Enablement & Adoption Prepare user training materials and process documentation for new Salesforce workflows.
• Participate in requirement sessions and end-user validation.
• Gather post-go-live feedback for continuous improvement and backlog grooming.

Required Skills/Experience

6–10 years of experience as a CRM/Salesforce Functional Analyst or Business Systems Analyst. Strong understanding of Sales Cloud, Service Cloud, and Experience Cloud capabilities. Hands-on knowledge of Salesforce platform; Flows, approval processes, page layouts, and Lightning App configuration. Experience supporting org merges, data migrations, or large CRM transformations. Salesforce Administrator or Sales Cloud Consultant certification preferred. Familiarity with Lead-to-Cash processes, CPQ, billing/usage integrations, and data governance best practices. Strong analytical, documentation, and communication skills.

What We Offer

• Competitive Salary
• Work Life Balance
• Professional Development
• Innovative Work Environment
• Recognition and Rewards

Location: IN-GJ-Ahmedabad, India-Ognaj (eInfochips) Time Type: Full time Job Category: Engineering Services Experience Level Senior Level