Salesforce CRM Analytics Specialist

Birlasoft; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Birlasoft is hiring a Salesforce CRM Analytics Consultant in Pune to lead analytics initiatives across manufacturing, sales, service, supply chain, and dealer ecosystems. You will develop dashboards, reports, and analytics solutions, and work with business teams to deliver data-driven insights.

Ideal candidates have 4–6 years in Analytics/BI, strong SQL, and exposure to Salesforce Analytics, CRM, ERP, and DMS datasets. This role is office-based in Pune, with 5 days in the office.

Qualifications

• 4–6 years of experience in Analytics / BI.
• Experience with Salesforce Analytics or similar BI tools.
• Strong SQL; Python or R programming basics.
• Knowledge of data modeling and ETL concepts.
• Exposure to CRM, ERP and DMS datasets.

Responsibilities

• Develop dashboards, reports, and analytics solutions.
• Collaborate with business teams to deliver data-driven insights.
• Analyze data from DMS, CRM (Salesforce), ERP and manufacturing systems.
• Support predictive analytics including forecasting and anomaly detection.
• Ensure data quality and reporting accuracy.

Skills

SQL

Python

R

Data modeling

ETL concepts

Salesforce Analytics

Education

Bachelor's in Engineering / Data / Statistics

Tools

CRM/ERP/DMS data

Job description

Job Description:

Area(s) of responsibility

Empowered By Innovation
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Salesforce CRM Analytics Consultant

Experience: 4–6 Years
Location : Pune, 5 Days working from Office
Role: Drive analytics initiatives across manufacturing, sales, service, supply chain, and dealer ecosystems with focus on actionable insights.

Key Responsibilities

• Develop dashboards, reports, and analytics solutions
• Work with business teams to identify and deliver data-driven insights
• Analyze data from DMS, CRM (Salesforce), ERP, and manufacturing systems
• Support predictive analytics (forecasting, trends, anomaly detection)
• Ensure data quality and reporting accuracy

Skills Required

• Experience: 4–6 years in Analytics / BI
• Tools: Salesforce Analytics
• Strong SQL, basic Python/R (preferred)
• Knowledge of data modeling & ETL concepts
• Exposure to CRM, ERP, DMS datasets

Domain Understanding

• Manufacturing / Automotive / Industrial processes
• Sales, service, inventory, or dealer analytics

Education

• Bachelor’s in Engineering / Data / Statistics (certifications preferred)

Success Metrics

• Adoption of dashboards
• Delivery of impactful insights
• Contribution to business outcomes.