Business Analyst

Ranosys Technologies; Jaipur; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Ranosys Technologies in Jaipur, India is looking for a Business Analyst with at least 1 year of experience on Salesforce (SFDC) projects. Responsibilities include gathering requirements, translating them into user stories, and collaborating with development teams. The ideal candidate has strong documentation skills, experience with tools like Jira, and a solid understanding of Salesforce functionalities. Familiarity with AI tools for enhancing productivity is a plus, along with knowledge in the E-commerce domain and Salesforce integrations.

Qualifications

• Minimum 1+ years of experience as a Business Analyst on Salesforce (SFDC) projects.
• Strong understanding of Salesforce core functionalities like Sales Cloud and Service Cloud.
• Experience working with AI tools and prompt writing.

Responsibilities

• Collaborate with stakeholders to gather and analyze requirements.
• Translate business needs into user stories and acceptance criteria.
• Perform integration and functional testing for Salesforce applications.

Skills

Salesforce core functionalities

Requirement gathering

Stakeholder management

Documentation skills

Communication skills

Analytical skills

Problem-solving skills

Hands-on experience with AI tools

Tools

Jira

Confluence

Job description

Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document functional and technical requirements
• Translate business requirements into user stories, BRDs, FRDs, and acceptance criteria
• Work closely with Salesforce developers, admins, and QA teams to ensure accurate implementation
• Participate in Sprint planning, backlog grooming, and daily stand-ups in Agile environments
• Perform gap analysis and propose optimal Salesforce-based solutions
• Support UAT (User Acceptance Testing) by preparing test scenarios and validating outcomes
• Ensure proper documentation and maintenance of system processes and configurations
• Assist in troubleshooting issues and providing functional support
• Facilitate communication between cross-functional teams and ensure timely delivery
• Create and manage test plans, test scenarios, and test cases.
• Perform functional, integration, system, and regression testing for Salesforce applications.
• Validate Salesforce functionalities including Standard and Custom Objects, Fields, Page Layouts, Validation Rules, and automation using Salesforce Flow (Flow Builder).
• Test Lightning components, Apex functionality, and Visualforce pages.
• Perform data validation and data integrity testing.
• Validate integrations with external systems (APIs, middleware, ETL tools).
• Execute end-to-end testing across Sales Cloud, Service Cloud, or other modules.
• Log, track, and manage defects using tools like JIRA.
• Support and coordinate UAT cycles and release validation.
• Ensure quality of deployments, configuration changes, and metadata updates.
• Maintain QA documentation including test results and defect reports.
• Use AI-powered tools for requirement analysis, test case and data generation, test optimization, and AI-assisted defect analysis to improve quality and resolution time.
• Ensure delivery with a focus on speed, clarity, and quality by effectively leveraging AI support.
• Actively adopt AI-driven practices and contribute to continuous improvement initiatives.

Desired Skills & Competencies

• Minimum 1+ years of experience as a Business Analyst on Salesforce (SFDC) projects
• Strong documentation and presentation skills
• Strong understanding of Salesforce core functionalities:
  • Sales Cloud and/or Service Cloud
  • Standard & custom objects, relationships
  • Reports and dashboards
• Experience in:
  • Requirement gathering and stakeholder management
• Knowledge of:
  • Salesforce data model
  • Security model (profiles, roles, sharing rules)
• Basic understanding of:
  • Apex, SOQL, and Lightning components (LWC/Aura)
• Strong communication, analytical, and problem-solving skills
• Experience working with tools like Jira, Confluence, or similar tools for requirement management, user story creation, backlog tracking, and documentation.
• Hands-on experience in AI prompt writing and effective use of AI tools to drive productivity improvement.
• Familiarity with AI prompt writing and the use of AI tools to support productivity improvement.

Good to Have

• Experience working in the E-commerce domain (e.g., order management, customer journeys, integrations)
• Exposure to Salesforce integrations (REST/SOAP APIs, middleware)
• Experience with:
  • Salesforce Flows (Screen Flows, Record-Triggered Flows)
  • Data migration tools (Data Loader, Import Wizard)
• Knowledge of Salesforce Experience Cloud / Communities
• Understanding of QA processes and test case creation
• Familiarity with Salesforce AI capabilities such as Salesforce Einstein, Agentforce, or other AI-driven features within the Salesforce ecosystem.