Associate III - Business Analysis (Salesforce)

UST; Bengaluru; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

UST is seeking a Salesforce Functional Business Analyst (CRM) to bridge business requirements and Salesforce solutions. The role will gather and analyze requirements, translate them into functional specs, support Salesforce configuration, and ensure successful delivery across Sales, Service, and Marketing Cloud.

The ideal candidate has 5-10 years of BA experience in Salesforce CRM environments, with deep knowledge of Lead-to-Opportunity, Case Management, and data mapping.

Qualifications

• Bachelor’s degree in Engineering, Business, IT, or related field.
• 5–10 years of Business Analyst experience.
• Salesforce certification in Admin and/or BA preferred.
• Experience in requirements gathering, analysis, and documentation.
• Ability to create BRDs, FRDs, User Stories, and Acceptance Criteria.
• Strong knowledge of the Salesforce data model and configuration capabilities.
• Experience designing end-to-end CRM processes (Lead-to-Opportunity, Case Management).
• Experience with Salesforce configuration (Objects, Workflows, Validation Rules, Reports).
• Experience supporting SIT, UAT, test scenarios, and defect resolution.
• Knowledge of data mapping, migration, and integration activities.
• Strong stakeholder management and communication skills.
• Experience in Agile/Scrum environments.

Responsibilities

• Gather, analyze, and document business requirements through stakeholder workshops and interviews.
• Translate business requirements into functional specifications, user stories, and acceptance criteria.
• Design and document end-to-end CRM processes.
• Act as a liaison between business users and technical teams.
• Support Salesforce configuration and functional design.
• Define and execute test scenarios and support SIT/UAT cycles.
• Coordinate defect identification, analysis, and resolution.
• Support data mapping, migration, and integration activities.
• Conduct end-user training and support CRM adoption.
• Ensure Salesforce solutions align with business objectives and requirements.

Skills

Salesforce CRM

Business Analysis

Requirements Gathering

BRDs/FRDs

User Stories & Acceptance Criteria

Sales Cloud & Service Cloud

Stakeholder Management

Agile/Scrum

Data Model & Configuration

CRM Process Design

Education

Bachelor’s degree in Engineering, Business, IT, or related field

Tools

Salesforce

Job description

Role Description

Salesforce Functional Business Analyst (CRM)

Role Summary

We are looking for a Salesforce Functional Business Analyst (CRM) to bridge business requirements and Salesforce CRM solutions. The role will be responsible for gathering and analyzing requirements, translating them into functional specifications, supporting Salesforce configuration, and ensuring successful delivery across Sales, Service, and Marketing Cloud implementations.

Experience Range

5-10 years of experience as a Business Analyst, with strong hands-on experience in Salesforce CRM environments.

Hiring Location

[To be confirmed]

Must-Have Skills

• Strong experience as a Business Analyst in Salesforce CRM projects.
• Strong understanding of Salesforce Sales Cloud and Service Cloud.
• Experience in requirements gathering, analysis, and documentation.
• Ability to create BRDs, FRDs, User Stories, and Acceptance Criteria.
• Strong knowledge of the Salesforce data model and configuration capabilities.
• Experience designing end-to-end CRM processes, including:
• Lead-to-Opportunity
• Case Management
• Experience working closely with business stakeholders and technical teams.
• Hands-on understanding of Salesforce configuration, including:
• Objects
• Workflows
• Validation Rules
• Reports
• Experience supporting SIT, UAT, test scenarios, and defect resolution.
• Knowledge of data mapping, migration, and integration activities.
• Strong stakeholder management and communication skills.
• Experience working in Agile/Scrum environments.

Good-to-Have Skills

• Salesforce Admin or Business Analyst certification.
• Experience in Life Sciences, Pharma, or Healthcare domains.
• Exposure to Salesforce AI / Einstein capabilities.
• Experience with Salesforce integrations.
• Knowledge of compliance and regulatory environments such as:
• GDPR
• HIPAA
• Experience conducting end-user training and driving Salesforce/CRM adoption.
• Exposure to Marketing Cloud implementations.

Key Responsibilities

• Gather, analyze, and document business requirements through stakeholder workshops and interviews.
• Translate business requirements into functional specifications, user stories, and acceptance criteria.
• Design and document end-to-end CRM processes.
• Act as a liaison between business users and technical teams.
• Support Salesforce configuration and functional design.
• Define and execute test scenarios and support SIT/UAT cycles.
• Coordinate defect identification, analysis, and resolution.
• Support data mapping, migration, and integration activities.
• Conduct end-user training and support CRM adoption.
• Ensure Salesforce solutions align with business objectives and requirements.

Qualifications

• Bachelor’s degree in Engineering, Business, Information Technology, or a related field.
• 5-10 years of Business Analyst experience.
• Salesforce certification in Admin and/or Business Analyst is preferred.

Skills

CRM, Agile, Stakeholder Management, Salesforce