Salesforce BA

Cognizant; Chennai Metropolitan Area; Vor Ort; INR 1.500.000 - 3.000.000; Vollzeit

Zusammenfassung

Cognizant in Bengaluru is seeking a Salesforce Business Analyst with strong Banking domain expertise to drive scalable Salesforce solutions aligned with banking processes and business objectives.

The role requires 6–12 years of BA experience, 3+ years in Salesforce Sales Cloud/Service Cloud, and a proven ability to translate business needs into functional specifications within an Agile environment.

Qualifikationen

• 5+ years of Business Analysis experience.
• 3+ years of Salesforce (Sales Cloud/Service Cloud) experience.
• Strong expertise in requirement gathering, stakeholder management, and process mapping.
• Experience with Agile/Scrum methodologies and UAT.
• Excellent communication and analytical skills.
• Banking/Financial Services domain experience is mandatory.

Aufgaben

• Gather, analyze, and document business requirements and user stories.
• Work with stakeholders to define and prioritize business needs.
• Translate requirements into Salesforce functional specifications.
• Support Agile delivery, sprint planning, SIT/UAT, and defect management.
• Collaborate with Salesforce administrators, developers, and business teams.
• Analyze and improve banking processes including customer onboarding, lending, servicing, and CRM operations.

Kenntnisse

Salesforce BA

Banking domain

Business Analysis

Stakeholder management

Agile/Scrum & UAT

Communication & analytical skills

Jobbeschreibung

Cognizant CXCRM GCC Recruitment

• Experience - 6 - 12 yrs


• Work Location - Bangalore


• Notice Period - Immediate to 30 Days


• Skills Required - Salesforce BA + Banking domain

Job Summary:

Seeking a Salesforce Business Analyst with strong Banking domain expertise and hands-on experience in Salesforce implementations. The ideal candidate will work closely with business stakeholders and technical teams to deliver scalable Salesforce solutions aligned with banking processes and business objectives.

Key Responsibilities:

• Gather, analyze, and document business requirements and user stories.


• Work with stakeholders to define and prioritize business needs.


• Translate requirements into Salesforce functional specifications.


• Support Agile delivery, sprint planning, SIT/UAT, and defect management.


• Collaborate with Salesforce administrators, developers, and business teams.


• Analyze and improve banking processes including customer onboarding, lending, servicing, and CRM operations.

Required Skills:

• 5+ years of Business Analysis experience.


• 3+ years of Salesforce (Sales Cloud/Service Cloud) experience.


• Strong expertise in requirement gathering, stakeholder management, and process mapping.


• Experience with Agile/Scrum methodologies and UAT.


• Excellent communication and analytical skills.


• Banking/Financial Services domain experience is mandatory.