Salesforce Agentforce + Lightning- Senior Associate

PwC Acceleration Center India; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

A leading consulting firm in Bengaluru is seeking a highly skilled Senior AgentForce Developer to design and develop custom solutions within the AgentForce platform on Salesforce. The ideal candidate has strong experience in automating workflows and optimizing case management actions. This full-time role requires proficiency in Apex development and a deep understanding of the Salesforce ecosystem. Join us to help clients achieve their strategic objectives through innovative technology.

Qualifications

• 4 years of experience in a relevant field.
• Oral and written proficiency in English required.

Responsibilities

• Design and implement AgentForce actions to automate tasks.
• Develop Apex triggers and batch jobs for business processes.
• Implement intelligent case routing based on various factors.
• Design API integrations to enrich workflows with external data.
• Ensure solutions are scalable and maintainable.
• Manage the full deployment lifecycle of customisations.
• Collaborate with analysts for continuous improvement.

Skills

AgentForce Platform

Apex & Workflow Automation

Custom Actions and Flow

API Integrations

Automation & Scalability

AI and Predictive Analytics

Education

Bachelor's Degree

Bachelor's Degree in Computer Engineering preferred

Job description

Overview

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications, providing consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Role Overview

As part of the Business Application Consulting team, you design and develop custom solutions within the AgentForce platform on Salesforce. As a Senior Associate, you analyse complex problems, mentor others, and maintain elevated standards. You focus on building client relationships and developing a deeper understanding of the business context, while navigating increasingly complex situations to grow your personal brand and technical proficiency.

Job Description

We are looking for a highly skilled Senior AgentForce Developer to design and develop custom solutions within the AgentForce platform on Salesforce. You will be responsible for building intelligent workflows, enhancing agent experiences, and optimizing case management actions, leveraging the full capabilities of AgentForce, Apex, AI technologies, and other Salesforce features.

Must-Have Skills and Experience

• AgentForce Platform: Strong understanding and hands‑on experience with AgentForce development, including configuring and customizing AgentForce actions (e.g., intelligent case routing, task automation, and contextual agent prompts) to enhance agent productivity and decision‑making.
• Apex & Workflow Automation: Proficiency in Apex development for automating workflows, triggers, and custom actions. Ability to streamline processes based on real‑time data and business rules.
• Custom Actions and Flow: Expertise in creating and customizing AgentForce Actions and integrating them with Salesforce Flows to automate tasks such as case assignments, escalations, and agent prompts.
• API Integrations: Hands‑on experience developing REST/SOAP APIs and integrating third‑party systems with AgentForce to pull in external data, invoke AI models, and drive decision‑making.
• Automation & Scalability: Experience automating workflows with Apex, Process Builder, and Flow. Ensure scalability, optimisation, and maintainability across various environments.
• AI and Predictive Analytics: Familiarity with integrating AI models into AgentForce, such as predictive case routing, agent workload balancing, and next‑best‑action recommendations.

Key Responsibilities

• AgentForce Action Customization: Design and implement AgentForce actions to automate and streamline tasks such as case creation, escalation, and assignment. Work with Salesforce Flows to build adaptable workflows based on case data and agent context.
• Apex & Workflow Automation: Develop Apex triggers, classes, and batch jobs to automate custom business processes within AgentForce, including case routing and task assignments.
• Intelligent Routing and Decision‑Making: Implement intelligent case routing based on various factors, such as case priority, customer sentiment, and agent expertise. Use predictive analytics to recommend optimal case handling actions.
• Cross‑System Integration: Design API integrations to enrich AgentForce workflows with external data sources, such as customer databases or third‑party analytics platforms, for informed decision‑making.
• Scalable, Maintainable Solutions: Ensure custom AgentForce solutions are scalable and maintainable by following best practices for Apex development, version control, and CI/CD pipelines.
• Testing & Deployment: Manage the full deployment lifecycle of AgentForce customisations, ensuring thorough testing, quality assurance, and smooth deployment using Salesforce DX and Git.
• Continuous Improvement & Feedback: Collaborate with business analysts and stakeholders to continuously improve AgentForce by optimising workflows, automation, and integrations based on feedback.

What You Must Have

• Bachelor's Degree
• 4 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Bachelor's Degree in Computer Engineering preferred
• Certifications such as Salesforce Platform Developer I/II, Salesforce Administrator, or Salesforce AI Developer are a plus
• Skill in AgentForce and Salesforce development
• Proficiency in Apex and workflow automation
• Experience with API integrations and AI technologies
• Familiarity with predictive analytics and automation
• Exceptional problem‑solving and decision‑making skills

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Other

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