Salesforce Administrator

Merck; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Merck in Hyderabad, India, is seeking an experienced Salesforce Administrator to join the Animal Health IT team. You will be responsible for the administration and maintenance of our Salesforce CRM, delivering user-friendly solutions and supporting the business with data-driven insights.

You will gather requirements, design scalable no-code flows, manage user access, training, and governance, and mentor other admins as part of a global IT organization ensuring secure, compliant, and efficient

Qualifications

• Experience administering and maintaining Salesforce CRM.
• Gather requirements and design scalable solutions.
• Provide end-user training and support.
• Collaborate with stakeholders across the organisation.

Responsibilities

• Enhancements and new rollouts with No-Code development: building and maintaining flows and UI elements.
• Work with cross-functional teams to ensure data integrity and user adoption.

Skills

Salesforce

CRM

User management

No-Code

Flows

Tools

Salesforce

AppExchange

Job description

Job Description

R413875 Salesforce Administrator

Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech CenteThe Lab Integration Platform is a critical enabler of digital transformation strategy, supporting secure, compliant, and efficient data exchange across laboratory system

The position

We are looking for a Salesforce Administrator to be part of our company's Animal Health IT team. Your main responsibility will be to play a vital role in the administration and maintenance of our Salesforce CRM instance - using your technical knowledge, creativity, user-centric mindset and communication skills to support and enhance the tools our teams need to deliver outstanding support to our customers.

We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us; therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority. You will enjoy mentoring other Salesforce Admins and working alongside our other technical product owners and business partners.

We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritising and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.

This role is an opportunity to demonstrate your skills and grow your experience across Service Cloud, Sales Cloud, data, AppExchange solutions, Experience Cloud, integrations and user experience. You'll also be responsible for testing, increasing user adoption, promoting best practice, supporting end-user training, business analysis and driving efficiency using automation.

Who are you?

You are an experienced Salesforce Administrator who is passionate about delivering a great experience to our users and are an advocate for technology and how it can support our business and its customers. You are a great communicator and are experienced at helping teams working on the Salesforce platform solve their challenges and achieve their goals by providing solutions, training and guidance.

You have a record of success in improving processes and adoption using the Salesforce platform and have some experience facilitating and collaborating with teams across the organisation to gather and document their requirements.

You are forward thinking, enjoy learning, are comfortable working in a fast-changing environment and thrive when working as part of a close-knit team to deliver outstanding results. If you don't know how to solve an issue, you are determined to find an answer or solution and are comfortable asking for help, consulting experts within and outside of the organization and then sharing that knowledge with other team members.

What will you do?

Enhancements and new rollouts 'No-Code' development - primarily building and maintaining flows, dynamic pages/UI, Salesforce.com Co