Salesforce Administrator

Check Point Software; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

A leading company in computer and network security is seeking a skilled Salesforce Admin to join their dynamic team in Bengaluru. The ideal candidate will manage and optimize the Salesforce platform, ensuring smooth operations and supporting internal teams. Responsibilities include troubleshooting, user support, customization, and compliance with best practices. The role requires strong problem-solving skills and a proactive approach to learning new technologies.

Qualifications

• Salesforce Administrator certification (ADM 201) required.
• Proficiency in Salesforce configuration and management.
• Experience in a large enterprise environment.

Responsibilities

• Provide day-to-day support to Salesforce users.
• Manage and prioritize Salesforce-related tickets.
• Customize Salesforce to meet business requirements.

Skills

Salesforce Administration

Problem Solving

Collaboration

Data Management

Communication

Education

Bachelor’s degree in computer science

Bachelor’s degree in Information Technology

Bachelor’s degree in Business Administration

Tools

Jira

Salesforce

Copado

OwnBackup

Clari

Salesloft

6sense

ZoomInfo

Marketo

Job description

Direct message the job poster from Check Point Software

Talent Acquisition Specialist at Check Point Software Technologies, Ltd.

We are seeking a skilled and motivated Salesforce Admin to join our dynamic Salesforce Production Team. The ideal candidate will have a strong background in Salesforce administration, exceptional problem-solving skills, and the ability to thrive in a fast-paced, collaborative environment.

As a Salesforce Admin, you will be responsible for managing and optimizing our Salesforce platform, ensuring its smooth operation, and supporting our internal teams in leveraging Salesforce to meet business objectives. The production team will work in coordination with other Salesforce architecture design teams on different solutions.

Major Responsibilities

• Provide day-to-day support to Salesforce users, troubleshooting and resolving issues promptly.
• Manage and prioritize Salesforce-related tickets in the ticketing system, ensuring timely resolution of issues.
• Analyze and resolve incidents, problems, and requests logged by users.
• Escalate complex issues to the Salesforce architect teams and follow up to ensure resolution.
• Document resolutions and maintain a knowledge base for common issues and solutions.
• Customization & Configuration
• Manage and maintain the Salesforce platform, including user setup, roles, profiles, permissions, and data management.
• Perform regular system audits and prepare for upgrades.
• Ensure data integrity and cleanliness through regular maintenance and data validation processes.
• Customize Salesforce to meet business requirements, including creating custom objects, fields, workflows, and validation rules.
• Support & Training
• Conduct training sessions and create documentation to help users understand and utilize Salesforce effectively.
• Collaborate with stakeholders to gather requirements and translate them into Salesforce solutions.
• Work with the IT and development teams to integrate Salesforce with other systems and applications.
• Compliance & Best Practices
• Stay up-to-date with Salesforce best practices, new features, and industry trends.
• Ensure compliance with company policies, security protocols, and industry regulations.
• Implement and manage Salesforce security measures, including field-level security, data encryption, and access controls.

Desired Background

• Salesforce Administrator certification (ADM 201) is required; additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder) are a plus.
• Proficiency in Salesforce configuration, including Flows, custom objects, fields, page layouts, validation rules, reports, and dashboards.
• Proven experience as a Salesforce Administrator (Tier 2) in a large enterprise environment.
• Strong understanding of Salesforce platform, including Sales Cloud, Service Cloud, Experience Cloud.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Excellent verbal and written communication skills in English are essential.
• A proactive approach to learning new technologies and tools.
• Bachelor’s degree in computer science, Information Technology, Business Administration, or related field.
• Experience with applications such as My Jira, Jira Service Desk, and Copado is advantageous.
• Experience with applications like OwnBackup, Clari, Salesloft, 6sense, ZoomInfo, and Marketo is advantageous.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative and Consulting

Industries

• Computer and Network Security and Software Development

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