Sr. Salesforce Admin - CTI

Numeric Technologies; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A leading IT service provider in Bengaluru is seeking a Senior IT Recruiter who will support Salesforce, including ticket resolution, Service Cloud features, and CRM analytics. The ideal candidate will have over 7 years of Salesforce Administration experience and exceptional communication skills. This is a full-time position offering a dynamic work environment.

Qualifications

• 7+ years of Salesforce Administration experience with prior experience in Customer Support.
• Exceptional verbal and written communication skills.
• Salesforce Admin certification is a plus.

Responsibilities

• Serve as primary contact for Salesforce-related inquiries and requests.
• Provide support for Service Cloud features and troubleshoot issues.
• Assist with the creation and maintenance of reports and dashboards.

Skills

Salesforce Administration

Customer Support

Verbal and Written Communication

Report Building

AWS Functionality

Education

Bachelor/master’s degree in computer science or related discipline

Tools

Salesforce

AWS

Job description

Overview

Senior IT recruiter at Numeric Technologies

Experience: 7+ Years

Shift: General shift

Responsibilities

• Salesforce Support: Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to business operations.
• Service Cloud Support: Provide support for Service Cloud features, including case management, knowledge base, email-to-case, CTI and live chat. Help troubleshoot and resolve customer service-related issues, ensuring efficient resolution and customer satisfaction.
• CRM Analytics Support: Assist with the creation and maintenance of reports, dashboards, and custom analytics to support sales and service performance analysis. Help validate data, troubleshoot data-related issues, and support data integrity initiatives.
• SFDC Integrations Support: Collaborate with the integration team to troubleshoot and resolve issues related to Salesforce integrations with other systems and customer support tools. Assist with data synchronization and troubleshooting data flow issues.
• Basic AWS Functionality: Have a foundational understanding of AWS cloud services and how they can integrate with Salesforce. Assist with basic AWS functionality tasks, such as data backup and restore, data migration, and integration with AWS services.

Qualifications

• Bachelor/master’s degree in computer science or related discipline.
• 7+ years of Salesforce Administration experience with prior experience in Customer Support / Enterprise Product and Support is preferred.
• Must demonstrate exceptional verbal and written communication skills and communicate effectively with customers and at all levels of the organization.
• Knowledge of building/troubleshooting Salesforce reports and dashboards.
• Ability to always place the customers first and effectively prioritize and escalate customer issues as required.
• Basic understanding of AWS (Amazon Web Services) functionality.
• Salesforce Admin certification is a plus

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering, Consulting, and Information Technology

Industries

• IT Services and IT Consulting, Information Services, and Technology, Information and Media

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