Salesforce Administrator

Acumera is now Scale Computing!; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Group medical insurance

Paid holidays

Casual dress code

Office snacks

Flexible work environment

Equal opportunity employer

Job summary

Scale Computing in Bengaluru, India is seeking a Salesforce Administrator to support internal and external users on the Salesforce platform and related systems. The role follows a US business hours shift and emphasizes a user-friendly, collaborative approach to driving adoption and operational excellence.

The ideal candidate has 2+ years of Salesforce experience and holds a Salesforce Certified Platform Administrator certification, with a strong understanding of data structures and reporting.

Qualifications

• 2+ years of Salesforce experience and Salesforce Platform Administrator certification.
• Bachelor's degree or equivalent work experience.
• Understands the Salesforce database structure and best practices.
• Takes initiative and delivers results with minimal supervision.
• Strong business acumen, technical aptitude, analytical skills, and attention to detail.
• Excellent written and spoken English for global collaboration.

Responsibilities

• Manage incoming ticket requests from global internal users.
• Provide real-time support for Salesforce and integrated systems.
• Assist with break/fix requests and system testing for enhancements.
• Handle ad hoc report and dashboard requests.
• Contribute to adoption by improving user experience through documentation and training.
• Collaborate with internal teams to develop Salesforce solutions.

Skills

Salesforce

Communication

Problem solving

Education

Bachelor's degree or equivalent

Salesforce Certified Platform Administrator

Tools

DataLoader

Workbench

Excel

Job description

Who We Are Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.

Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.

Job Overview

Our Business Systems Team is looking to hire a general Salesforce Administrator in Bengaluru, India. The Administrator will support internal and external users on the Salesforce platform and other integrated systems. We believe best-ever experiences start from the inside out - so this means we’re looking for an approachable, friendly team player.

Work Schedule

US Shift. Candidates must be willing to work during US business hours.

Responsibilities

• Manage incoming ticket requests from global internal users
• Provide real-time support for issues relating to Salesforce and other integrated systems
• Assist with break/fix requests
• Assist in system testing to ensure enhancements work properly
• Handle ad hoc report & dashboard requests
• Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives
• Collaborate with internal teams to understand their needs and develop Salesforce solutions for them
• Use tools such as DataLoader, Workbench, & Excel for data scrubbing, manipulation, and inserting new records
• Maintain and customize objects, record types, page layouts, fields, flows, approval processes, profiles, roles, security settings, sharing, validation rules, and alerts
• Leverage declarative tools to enhance system configurations while adhering to best practices

Requirements

• 2+ years of Salesforce experience + Salesforce Certified Platform Administrator certification, required
• Bachelor's degree or equivalent work experience
• Understands the Salesforce database structure & best practices
• Takes initiative and delivers results with minimal supervision
• Strong business acumen, technical aptitude, analytical skills, & attention to detail
• An excellent communicator, both oral and written English, who is efficient and effective with customers and colleagues around the world via web conferences, email, and in-person across roles and varying skill sets

Preferred Qualifications

• Salesforce Ecosystem Tools: CPQ, Lightning, Service Cloud, Experience Cloud, Pardot, DealHub
• Workflow & Automation Platforms: Zapier, Formstack, Jotform, Celigo
• Document & e-Signature Tools: Dropbox Sign, PandaDoc, Box, Docusign, Adobe Sign
• Technical Salesforce Utilities: Salesforce Workbench, DataLoader, APEX, or similar development/debugging tools
• Positive attitude and growth mindset

Perks of Scale Computing

• Group medical insurance.
• Paid company holidays.
• Casual dress code Cab facilities for employees working in shifts.
• Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere.
• Flexible work environment and an opportunity to grow as we grow.
• Scale Computing is an equal-opportunity employer.

Scale Computing is an equal-opportunity employer.

The final candidates will be subject to a pre-employment background check