Sales Telecaller & Admin

Greatwall Infrastructure Private Limited; Hamirpur; On-site; INR 223,000 - 335,000; Full time

Job summary

The Forest Chalet Shimla is seeking a Sales telecaller to support sales operations, qualify leads, and arrange site visits. You will report to the Sales Manager and work in person in Shimla, handling outbound calls and customer inquiries.

Ideal candidates hold a Bachelor’s degree with at least 2 years in sales, and fluency in English. Salary ranges from ₹20,000 to ₹30,000 per month, with active CRM use and ongoing customer follow-up.

Qualifications

• Bachelor's degree required.
• 2 years of sales experience.
• Proficient in English.

Responsibilities

• Conduct outbound calls to prospective customers and respond to inbound enquiries.
• Introduce and promote The Forest Chalet, Shimla to potential buyers.
• Qualify leads by assessing customer requirements, budget, and purchase intent.
• Schedule site visits, project presentations, and virtual meetings for prospective customers.
• Maintain regular follow-up with leads via calls, WhatsApp, SMS, and emails.
• Provide accurate information on features, pricing, payment plans, and availability.
• Maintain CRM records and coordinate with the sales team for lead handover.

Skills

Outbound calling

Lead qualification

CRM usage

Customer service

Education

Bachelor's degree

Tools

CRM software

Job description

As a Sales telecaller at The Forest Chalet, Shimla, you will be responsible for supporting the company’s sales operations, client acquisition, and business development activities while reporting directly to the Sales Manager. Your key responsibilities shall include but are not limited to:

• Conduct outbound calls to prospective customers and respond to inbound enquiries.
• Introduce and promote The Forest Chalet, Shimla to potential buyers.
• Qualify leads by assessing customer requirements, budget, and purchase intent.
• Schedule site visits, project presentations, and virtual meetings for prospective customers.
• Maintain regular follow-up with leads through calls, WhatsApp, SMS, and emails, to nurture interest and support conversions.
• Provide accurate information regarding project features, pricing, payment plans, and availability.
• Maintain detailed records of customer interactions and update the CRM system regularly.
• Coordinate with the sales team to ensure timely lead handover and follow-up.
• Re-engage existing and dormant leads to generate sales opportunities.
• Achieve assigned calling, lead generation, and appointment-setting targets.
• Deliver a professional, courteous, and customer-centric experience at all times.
• Assist in executing sales and marketing initiatives as directed by the management.
• Provide regular sales updates, lead reports, and activity reports to the reporting manager.
• Maintain professional conduct, discipline, grooming standards, and ethical sales practices at all times while representing the company brand.
• Address customer queries and concerns promptly and ensure a high standard of customer service and client experience.
• Stay updated on competitor projects, local market trends, pricing, and customer preferences to support business growth and improve sales performance.
• Carry out any additional sales, business development, or operational responsibilities assigned by the management from time to time.

Pay: ₹20,000.00 - ₹30,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Sales: 2 years (Required)

Language:

• English (Required)

Location:

• Shimla, Himachal Pradesh (Required)

Work Location: In person