Sales Team Lead

iTech Solutions; Mumbai; On-site; INR 1,080,000 - 1,320,000; Full time

Job summary

iTech Solutions in Mumbai seeks a lead for membership and subscription sales, responsible for revenue growth and service delivery excellence across Luxury Hotels networks. You will train manpower, optimize processes, and ensure client satisfaction through structured delivery.

Competitive fixed compensation up to 12lpa with a built-in monthly incentive structure, location Mumbai, with deployments across metros and mini metros. Requires 3+ years in front-end direct sales and team leadership.

Qualifications

• 3+ years of experience in front-end direct sales including managing a small team.
• Strong hospitality domain knowledge and guest-facing sales experience.
• Excellent interpersonal skills and verbal English communication.

Responsibilities

• Execute sales strategy to drive revenue growth.
• Own and control direct costs related to sales delivery, mainly human resources.
• Collaborate with Cluster Manager and TLC Corporate teams to analyze data and develop lead generation opportunities for member acquisition.
• Support TLC Tech products' success in your area through advocacy and training.
• Cultivate relationships with hotel/client teams to promote program contribution and performance.
• Identify growth opportunities with hotels through bulk deals, partnerships and retail databases for enrolment and increased member footfall.
• Ensure high CSAT, clear member benefits communication, and timely escalation handling to drive renewals.
• Recruit and train new team members with hotel and TLC corporate teams.
• Monitor KPIs for yourself and your team.

Skills

Direct sales

Team leadership

Customer relationship

English proficiency

Tech friendly

Education

Bachelors in hotel/travel management

Job description

Lead / deliver revenue growth for membership and subscription business within the designated area, ensuring operational excellence and client satisfaction. Maintain systems, processes and a delivery structure by training and augmenting manpower as needed.

Competitive fixed compensation upto 12lpa with in-built monthly incentive structure.

Location- Mumbai At Luxury Hotels across metros and mini metros

Role & responsibilities

Execute sales strategy to drive revenue growth

• Own and control direct costs pertaining to the sales delivery, primarily human resource related.
• Collaborate with Cluster Manager and TLC Corporate teams to analyze data, develop lead generation marketing opportunities for member acquisition, review the membership product, scripts and narrative to the customer and to provide feedback from the voice of the customer.
• Support TLC Tech products success in your area through advocacy and training
• Cultivate a good working relationship with the hotel / client teams with a positive narrative on the Program contribution and its performance for the benefit of the hotel

• Collaborate with the Hotel / Client teams to identify and implement opportunities for growth including bulk, partnerships and retail databases for enrolment and increased footfalls from Members through their sales and marketing networks
• Manage transparency to the customer on membership benefits, high CSAT scores and escalations on a crisis basis to ensure member satisfaction, increased usage and higher renewal rates
• Lead recruitment of the teams through collaboration with hotel and TLC corporate teams and lead the induction and training of new recruits.

• Monitor delivery of KPIs of your self and your teams

Preferred candidate profile

Required: Bachelors degree preferably in hotel, airline of travel management

3+ years of experience with a front-end direct sales role including managing a small team

• Hospitality domain knowledge Team building and talent development Excellent inter-personal skills Excellent command over verbal English Tech friendly